Customer Service Officer providing support for clients after their finance product goes live. Handing enquiries and creating positive experiences in a hybrid working environment.
About the role
- Sales Support Specialist role providing first-class support to EXA’s largest customers while collaborating with sales teams. Involves reporting, managing requests, and maintaining service standards.
Responsibilities
- Provide day-to-day support across EXA’s largest customers and their Account Managers
- Create customized Salesforce reporting
- Develop understanding of the telecommunications industry and EXA’s product offerings
- Manage multiple requests simultaneously
- Be a customer advocate alongside the Account Manager
- Support quoting activities and troubleshoot
Requirements
- Experience in Microsoft Office
- Previous experience in an order or data entry capacity
- Knowledge of Telecoms an advantage
- Salesforce experience an advantage
- Excel experience an advantage
- Strong attention to detail
- Highly organized and adaptable
- Ability to work under pressure and to tight deadlines
- Team player
- Fluent written & spoken English
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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