CSR role connecting veterinary clinics with pet aftercare services. Building relationships, handling pets, and managing service delivery.
PS
Onsite Customer Service Representative
Posted 3 hours ago
About the role
- Customer Service Representative answering calls and emails, supporting guest experience at Frost Science museum. Performing office duties and assisting with sales and events as needed.
Responsibilities
- Answers inbound telephone calls, responds to guest & member emails, prepares any onsite collateral and performs general office and database duties to support the Guest Experience Department
- Assists with onsite sales and performs duties of Sales Ambassadors and Guest Ambassadors when required
- Follows all museum policies and procedures
- Answers inquiries from the public and our members in a professional and courteous manner; notes and delivers phone messages; tracks daily calls in a call log
- Processes ticketing and membership transactions in Tessitura; opens and closes a daily batch for financial transactions
- Troubleshoots web logins and assist members and guests with website navigation
- Answers Feedback, Info and Ticket Center emails in a timely manner and reports any relevant information/feedback to management
- Performs any administrative or clerical assignments needed for the day-to-day operations of the museum
- Keeps up to date with museum happenings and exhibitions as informed by the Marketing team
- Assists Guest Experiences staff at onsite and offsite events as needed
- Performs other duties as assigned
Requirements
- High School Diploma or GED required
- At least two (2) years experience in general office responsibilities and procedures or an equivalent combination of education and experience
- Completion of some college classes preferred
- Bilingual in English & Spanish preferred
- Good organizational and clerical skills
- Knowledge of office machines, including copiers and postage machines
- Knowledge of Microsoft Office, including Outlook, Word and Excel
- Good typing and data entry skills
- Pleasant and courteous telephone manner
- Professional and courteous written correspondence via email
- Ability to multi-task
- Needs to be available to work weekends and some holidays as needed
Job title
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Experience level
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