Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.
About the role
- Customer Support Specialist delivering exceptional support in Dutch for salon clients while fostering salon satisfaction and loyalty. Join a fast-growing beauty-tech company simplifying salon operations in Europe.
Responsibilities
- Rapid Support & Resolution: Provide quick assistance mainly over the phone, with additional support via chat and email, aiming to resolve all inquiries within 24 hours.
- Technical Support & Setup: Troubleshoot login, system, and hardware issues, guiding salons through setup and configurations for seamless operations.
- Billing & Subscription Management: Address billing, payments, and subscription updates, ensuring accurate and clear financial support.
- Relationship Management & Retention: Conduct regular check-ins, proactively manage partner needs, and address churn risks to strengthen loyalty.
- Platform Education & Knowledge Sharing: Educate partners on platform features to maximize usage, sharing best practices and tips.
- Documentation & Continuous Improvement: Document interactions in CRM, monitor inquiry trends, and contribute to FAQs, support materials, and product feedback for ongoing improvements.
Requirements
- Previous Experience in Client Support: Demonstrated ability to assist clients over the phone, effectively managing and resolving their inquiries or issues.
- Customer-Focused Mindset: Display patience and empathy while handling conversations, including managing challenging or distressed clients.
- Quick Problem-Solving Skills: Ability to think swiftly to resolve issues on the spot or appropriately escalate them when necessary.
- Detail-Oriented Approach: Ensures accurate documentation of client interactions and timely follow-up on any required actions.
- Efficient Time Management and Multitasking: Skillfully handles multiple requests at once, prioritizing based on urgency and client needs.
- Technical Skills: Proficient in using phone systems, CRM platforms, or helpdesk software for efficient client support.
- Excellent Communication Skills: Exceptional communication skills, fluent in both Dutch and English, ensuring clear and effective client interactions.
Benefits
- A competitive remuneration package.
- A dynamic, international, and supportive work environment with a strong team culture.
- Flat hierarchies that promote open communication and encourage putting your ideas forward.
- The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry.
- Regular company events to foster team bonding and create opportunities for networking and collaboration.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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