Customer Service Representative offering essential support to clients and branch operations at Mygrant Glass. Managing orders, accounts, and customer interactions with professionalism and detail.
About the role
- Customer Service Representative engaging with customers via calls, chats, and emails for SkillMatch Solutions. Seeking passionate individuals who love sports and enjoy customer service roles in a hybrid or remote setting.
Responsibilities
- Handle incoming customer communications promptly and professionally.
- Understand and address customer requirements to deliver tailored solutions.
- Accurately provide complete and reliable information using the provided tools.
- Meet individual and team targets, including case handling KPIs.
- Keep precise records of all interactions and ensure smooth processing of accounts/documents.
- Follow company communication standards and policies to ensure excellent service.
Requirements
- Strong verbal and written skills in both support language and English
- Excellent listening abilities and a flexible, customer-centric mindset
- Proven experience resolving customer issues effectively
- Adaptability to work with various client personalities
Benefits
- Meal Voucher: 3 EUR /day for the first 12 months, increasing to 6 EUR /day after one year
- Health Coverage: Comprehensive private health insurance
- Lifestyle Perks: Free on-site gym access and wellness programs
- Rooftop cinema offering stunning views of the Acropolis
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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