Customer Support Coordinator providing Level 2 support for security systems at Interface Systems. Collaborating with field technicians to troubleshoot and resolve complex service incidents and ensure system performance.
About the role
- Customer Support Specialist guiding landowners through onboarding and supporting them in verification events. Collaborating with technical teams to ensure accurate project logging.
Responsibilities
- Own the post-sales journey: Guide new customers through the onboarding process, ensuring they understand the next steps for their carbon projects.
- Proactive outreach: Reach out to landowners to check the status of their project areas, collect missing data points or clarify discrepancies in their files.
- Reactive support: Respond promptly and empathetically to customer emails and calls, resolving their questions or guiding them to the right resources.
- Portal support: Assist customers in navigating our self-service portal and help them troubleshoot basic usage issues.
- Data management: Gather, verify and diligently log necessary data and documentation into our internal systems.
- Project monitoring: Identify and flag potential issues with customer project areas before they become problems.
- Research: Investigate country-specific project-related questions as they emerge to help update our internal knowledge base.
- Feedback loop: Act as a bridge between customers and the Tech/Verification teams by reporting recurring user pain points or technical bugs.
- Verification support: Assist the verification team by ensuring all customer files are ready and complete for the verification process.
Requirements
- Language skills: Fluency in **English and Latvian** (both written and spoken) is required. Additional languages are a plus.
- Tech savviness: Proficient computer skills and technical literacy. You should be comfortable using iOS (Macs), Google Workspace, CRM tools and AI tools.
- Attention to detail: You are organized and meticulous. You don't mind digging into data and documentation to make sure everything is perfect.
- Communication: You are a clear communicator who can explain complex concepts simply to landowners.
- Interest in the field: Experience in (or a strong capacity/desire to learn about) voluntary carbon markets, forestry management or AgTech.
Benefits
- Opportunity to join an early stage, high growth startup
- Base salary + equity (if working full time)
- Flexible work, remote work
- As much freedom and responsibility as you can handle
- Health, training and development package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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