Customer Service Representative offering essential support to clients and branch operations at Mygrant Glass. Managing orders, accounts, and customer interactions with professionalism and detail.
About the role
- Solution Support Specialist resolving technical issues and supporting implementation activities for Konica Minolta's solutions. Involves collaboration with internal teams and providing technical expertise.
Responsibilities
- Reporting to the National Manager – Office Solutions.
- Combines level 2 technical support responsibilities with entry-level solution delivery tasks.
- Focuses on resolving technical issues and supporting Solution Specialists during implementation activities.
- Provides exposure to solution delivery processes, documentation, configuration work, and collaboration with internal teams.
- Demonstrate strong technical expertise and troubleshooting ability.
- Record all reported issues, troubleshooting actions, and resolutions in the ticket.
- Assist Solution Specialists with delivery tasks for standard solution implementations, upgrades, and fleet refreshes.
Requirements
- Bachelor's degree in a relevant field or equivalent experience.
- Possess an understanding of products such as YSoft, Papercut, Abbyy Suite, Filebound, PSI Capture, Box.
- Experienced with Microsoft Office applications, Windows and Mac environments, common IT infrastructure components such as servers, networks, databases, and operating systems.
- Excellent communication skills to explain technical concepts clearly and concisely.
- Strong problem-solving skills including analytical thinking.
- Strong organisational and multitasking skills.
- Strong collaborative skills within a team.
Benefits
- We’re proud to be Certified™ by Great Place To Work®, reflecting the commitment we make to building a positive, inclusive and empowering culture.
- Collaborative team culture where you will be supported and empowered to contribute your ideas.
- Commitment to the values of diversity and inclusion.
- Ethical practices and corporate responsibility.
- Domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.
- Equal opportunities and actively encourage applicants from all backgrounds.
Job title
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Experience level
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Not specified
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