Customer Service Manager at Coles Supermarkets overseeing customer service and daily store operations. Leading a team to ensure exceptional shopping experiences for customers in Beeliar.
About the role
- Sales Support Specialist coordinating promotional support and vendor management for Kroger. Engaging in administrative tasks and promotional planning in a remote capacity with office visits as needed.
Responsibilities
- Enter Trade Point contracts: Kroger Direct Warehouse & DSD: Submit in DemandTec
- Distributor Processing: Submit to distributors (KeHE, UNFI)
- Submit cost changes for DSD and Ocado warehouses via Trade Point
- Complete MAPS Forms for promotions (Mega Events, 5x Digital, GM Displays, etc.)
- Provide promotional support for Harris Teeter, including PDF submissions via HT Vendor Portal
- Plan and manage promotions using client proprietary systems
- Manage vendor setup and IMF processes across platforms (1WS Syndigo, Kroger VIP, Kroger API)
- Coordinate with CPG item setup teams and brand contact
- Ensure IMF submissions are on time and properly communicated to Kroger & Harris Teeter
- Support setup of new vendors and distributors (KeHE, UNFI, IWI, Americold, etc)
- Clear deductions and track promotional spending in client systems
- Assist with repayment support (Lavante, Claimtrax portal)
- Run monthly deduction/promotion reports via Lavante and automated BOTs
- Generate basic sales/inventory reports using 84.51° and HT data sources
- Reconcile purchase orders between Kroger and clients
- Deliver product samples to Kroger GO and PLM as needed
- Assist sales teams with administrative tasks (e.g., ordering lunch, hosting visiting clients)
- Ensure office remains well-stocked and organized
- Provide additional business support as needed to help grow the organization
Requirements
- 3–5+ years of administrative support experience in a Kroger-related environment (preferred)
- Associate degree in Business or related field (preferred)
- Strong ownership mentality and accountability
- Ability to work independently and collaboratively in a fast-paced environment
- Proactive, solutions-focused mindset with strong initiative
- Detail-oriented and deadline-driven
- Excellent interpersonal and communication skills
- Advanced customer service and problem-solving abilities
- Proficient in Microsoft Office Suite, especially: Excel and Outlook (required)
- PowerPoint (preferred)
Benefits
- Parking/Commuting Stipend (for those working in our Minneapolis office)
- Cell Phone Plan or Reimbursement
- Medical
- Dental
- Vision
- HSA (with employer match)
- Short Term and Long-Term Disability
- Life Insurance
- 401(k) (with employer match)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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