Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Representative resolving inquiries for dental offices. Ensuring client satisfaction and managing logistics within the dental business.
Responsibilities
- Provide outstanding support to dental offices.
- Resolve inquiries promptly to ensure client satisfaction.
- Act as a trusted partner for dental clients.
- Manage logistics and event coordination related to dental business.
Requirements
- Availability: Must have full availability to work shifts within the 7:00 AM to 8:30 PM window.
- Education: High School Diploma (Required).
- Experience: At least 2 years of proven experience in Customer Service (Required).
- Domain Knowledge: Strong background in the Dental Business, specifically in fee negotiations, membership plans, RCM, and medical billing.
- Communication Mastery: Exceptional verbal and written communication skills (Phone, Email, Chat).
- Logistical Skills: Ability to handle travel logistics and event coordination.
Benefits
- Competitive Salary: $3.702.000 COP.
- Job Security: Indefinite term contract (Contrato a término indefinido).
- Stable Schedule: Monday through Friday operations (within the specified availability).
- Professional Growth: Opportunity to work in a specialized niche with high professional demand and full legal benefits.
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