Customer service role focusing on client assistance and sales at Atento. Handling inquiries and promoting services while effectively addressing customer needs.
About the role
- Sales Specialist leading growth for Insider’s AI-driven chatbot platform. Managing the entire sales cycle from prospecting to closure with emphasis on customer engagement.
Responsibilities
- Own end-to-end sales cycle for **new logo acquisition** for the Chatbot (Support Agent) product.
- Build and manage a strong **pipeline through prospecting, outbound, and industry mapping**.
- Conduct product demos, craft tailored proposals, and lead negotiations to close deals.
- Collaborate with marketing to run targeted campaigns and events to generate leads.
- Partner with **Account Directors** to identify, prioritize, and close **cross-sell / upsell** opportunities within existing customers.
- Bring deep product expertise to customer conversations, driving incremental value realization and adoption.
- Co-own forecasting and deal strategy for Chatbot opportunities inside large multi-solution deals.
- Work closely with **Solution Consultants (SolCons)** on multi-product or enterprise-wide opportunities.
- Partner with **Product and Marketing** to refine regional messaging and competitive positioning.
- Provide continuous market feedback on emerging Chatbot trends, competitive landscape, and customer needs.
Requirements
- 3+ years of **SaaS or enterprise sales experience**, ideally in **CX, AI, or conversational platforms**.
- Demonstrated success in **both new business acquisition and expansion selling**.
- Deep understanding of **chatbots, automation workflows, or support agent platforms**.
- Ability to articulate business value to senior executives and technical stakeholders alike.
- Proven hunter mindset, self-driven, and able to manage complex deal cycles independently.
- Fluent in English; regional language proficiency add on.
Benefits
- Performance Metrics:
- Attainment of **Chatbot-specific quota** (both new business and cross-sell).
- Growth in Chatbot adoption within existing enterprise accounts.
- Contribution to regional pipeline generation, quality, and win rate.
- Compensation Base salary + commission tied to **Support Agent ACV attainment**.
- **Direct quota credit** for new business and **overlay quota credit** for expansion deals.
- High-impact variable structure rewarding full ownership of pipeline and execution.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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