AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Support the sales team as the main point of contact for Managed Services enquiries and opportunities.
- Support the delivery of product awareness and enablement training for the wider sales team.
- Build your understanding of our Managed Services portfolio to confidently assist in customer conversations.
- Help prepare and update sales proposals, quotes, and presentations.
- Track and manage opportunities through the CRM system, ensuring all information is accurate and up to date.
- Work with Service Delivery and Technical teams to gather details needed for proposals and client discussions.
- Provide sales reports, follow up on quotes, and chase updates to help maximise results.
- Support the ongoing improvement of Managed Services collateral, documentation, and internal knowledge.
Requirements
- Strong interest in technology and enthusiasm for learning about IT Managed Services, even without prior experience.
- Basic technical knowledge to understand and explain Phoenix’s services and solutions.
- Awareness of Microsoft technologies and how they support modern IT environments.
- Clear and confident communication skills, both written and verbal.
- Ability to present information effectively in person and over Teams.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- High attention to detail and accuracy in documentation and communication.
- Competent in using Microsoft Office applications and CRM systems.
- Willingness to learn new technologies, processes, and services.
- Self-motivated, proactive, and able to manage your own workload.
- Professional, positive, and collaborative approach with strong relationship-building skills.
- Resilient, persistent, and committed to seeing tasks through to completion.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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