Participate in TIM's apprenticeship program to gain skills in customer support. Engage in administrative tasks and learn to work in a dynamic environment.
About the role
- Customer Service role providing support and sales for Telekom and Vodafone customers. Engage through various communication channels ensuring customer satisfaction and long-term relationships.
Responsibilities
- Customer care and communication: First point of contact for existing customers of Deutsche Telekom and Vodafone
- Advice & support: Answer questions, resolve issues, and delight customers — transparently, always service-oriented, and with an eye for sales opportunities
- Value-added sales: Whether through contract optimization or closing new contracts, you provide sustainable, pressure-free advice with the goal of creating long-term customer satisfaction
- Multichannel communication: Whether via chat, email or phone — you communicate with professionalism, friendliness and clear language
Requirements
- Strong communication skills, empathy & helpfulness: You recognize what customers need and find tailored solutions
- Reliability & self-organization: You stay composed and work reliably even in stressful situations
- Language skills: Very good German language skills, both spoken and written, are essential for this position
- Experience? Not required! Motivation matters!
Benefits
- Secure position in a growing company with a permanent contract
- Pleasant working environment with team spirit, a relaxed atmosphere and a positive vibe
- Comprehensive onboarding: Structured, paid training so you start well prepared
- Attractive compensation: €2,410 base salary (full-time) plus performance-based bonus and uncapped sales commission — your efforts pay off
- Hybrid work after the probationary period for greater flexibility
- Attractive benefits such as a Deutschlandticket subsidy, employee discounts, snacks & drinks, and much more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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