Hybrid Customer Service, Customer Advisor – Support & Sales

Posted 2 hours ago

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About the role

  • Customer Service role providing support and sales for Telekom and Vodafone customers. Engage through various communication channels ensuring customer satisfaction and long-term relationships.

Responsibilities

  • Customer care and communication: First point of contact for existing customers of Deutsche Telekom and Vodafone
  • Advice & support: Answer questions, resolve issues, and delight customers — transparently, always service-oriented, and with an eye for sales opportunities
  • Value-added sales: Whether through contract optimization or closing new contracts, you provide sustainable, pressure-free advice with the goal of creating long-term customer satisfaction
  • Multichannel communication: Whether via chat, email or phone — you communicate with professionalism, friendliness and clear language

Requirements

  • Strong communication skills, empathy & helpfulness: You recognize what customers need and find tailored solutions
  • Reliability & self-organization: You stay composed and work reliably even in stressful situations
  • Language skills: Very good German language skills, both spoken and written, are essential for this position
  • Experience? Not required! Motivation matters!

Benefits

  • Secure position in a growing company with a permanent contract
  • Pleasant working environment with team spirit, a relaxed atmosphere and a positive vibe
  • Comprehensive onboarding: Structured, paid training so you start well prepared
  • Attractive compensation: €2,410 base salary (full-time) plus performance-based bonus and uncapped sales commission — your efforts pay off
  • Hybrid work after the probationary period for greater flexibility
  • Attractive benefits such as a Deutschlandticket subsidy, employee discounts, snacks & drinks, and much more!

Job title

Customer Service, Customer Advisor – Support & Sales

Job type

Experience level

Mid levelSenior

Salary

€2,410 per month

Degree requirement

No Education Requirement

Location requirements

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