About the role

Sales Representative for a tech startup helping people achieve their fitness goals and improve health. Engage customers, manage inquiries, and ensure optimal use of technologies.

Responsibilities

As a Sales Representative, you are the eyes and ears for the customer and support them with all their needs.
Customer support: Look after our customers and ensure they make optimal use of our technologies.
Customer inquiry management: Act as the point of contact for customer inquiries and handle them promptly and with a customer-focused approach to build and maintain long-term customer relationships in collaboration with the field sales team.
Communicating customer requests: Receive and process various customer needs and create and follow up on customer orders.
Service processing: Maintain the customer database and continuously monitor customer satisfaction and development with a view to potential improvements to our service through more efficient solutions or new sales opportunities.
Customer acquisition and trade shows: Support the expansion of our customer base and represent us at trade shows and events on site.

Customer focus: High level of customer orientation and enjoyment in dealing with people in any situation — for example through strong service orientation or verbal poise even in high-pressure situations.
Passion for fitness and health: Sport is your passion, which you have turned into a profession (e.g., through vocational training or a dual study program in the fitness sector), or you are an enthusiastic athlete and already work in a sales role.
Growth mindset: You are eager to keep developing, learn new skills and advance quickly.
Better together: Team-player mentality and enjoyment of cross-departmental tasks.
Language skills: Excellent German skills, spoken and written (C2 level).
Nice-to-have: Sales experience — you may already have gained sales experience through a part-time job or your current role.
CRM knowledge: Experience working with CRM systems such as HubSpot.

Onboarding: Selling a technical product is new to you? Don’t worry — Tobias Conrad (CMO of HEERO) will train and coach you.
Bonuses: Good work should be rewarded! You will receive commission on top of a competitive salary when targets are met.
Flexible working hours: We know creativity doesn’t follow a fixed schedule. We offer flexible working hours to enable your best performance.
Workplace in Lippstadt: Our office is in Lippstadt city center and offers many opportunities for work–life balance — green spaces for dog walks, team areas to relax, restaurants, bars and fitness options right around the corner.
Fun: Our branch includes table football, darts, Wii, Xbox, etc.
Social activities and team building: Joint events, team-building activities and social events to foster team spirit and employee engagement.
Freedom to shape your role: We value your ideas and give you space for personal side projects and professional development.
Vacation policy: 30 days of vacation for your personal recovery.