About the role

Sales representative managing customer relations for a health and fitness tech startup. Focused on customer needs and optimizing technology usage with a strong emphasis on fitness.

Responsibilities

As a Sales Representative, you are the eyes and ears for our customers and support them with all their needs.
Customer support: Assist our customers and ensure they are optimally using our technologies.
Customer inquiry management: Serve as the primary contact for customer inquiries and handle them promptly and with a customer-focused approach to build and maintain long-term customer relationships in collaboration with the field sales team.
Communicating customer requests: Receive and process various customer needs and create and follow up on customer orders.
Service handling: Maintain the customer database and continuously monitor customer satisfaction and development with a view to potential improvements of our service through more efficient solutions or new sales opportunities.
Customer acquisition and trade shows: Support the expansion of our customer base and represent us at trade shows and on-site events.

Customer focus: Strong customer orientation and enjoyment in working with people in any situation, demonstrated by, for example, a high level of service orientation or verbal dexterity even in high-pressure situations.
Passion for fitness and health: Sport is your passion, which you have turned into a profession (e.g., through vocational training or a dual degree in the fitness field) or you are an enthusiastic athlete who already works in a sales role.
Growth mindset: You are eager to develop, learn new skills and progress quickly.
Better together: Team-player mentality and enjoyment of cross-departmental tasks.
Language skills: Very good German language skills, written and spoken (C2 level).
Sales experience: You may already have gained sales experience through a side job or your current role.
CRM knowledge: Experience working with our CRM systems, HubSpot.

Onboarding: New to selling a technical product? Don’t worry! Tobias Conrad (CMO of HEERO) will onboard and coach you.
Bonuses: Good work should be rewarded! You will receive a commission on top of a competitive salary when targets are met.
Flexible working hours: We know creativity doesn’t follow a fixed schedule. We offer flexible working hours to enable your best performance.
Workplace in Lippstadt: Our office is located in downtown Lippstadt and offers many options for work–life balance — green spaces for walks (including with dogs), a team area to relax, restaurants, bars and fitness facilities right nearby.
Fun: Our branch includes table football, darts, Wii, Xbox, and more.
Social activities and team building: Joint events, team-building activities and social events foster team spirit and employee engagement.
Autonomy: We value your ideas and provide space for your personal side projects and professional development.
Vacation policy: 30 days of vacation for your personal rest and recovery.