Senior Sales Operations Manager overseeing operations for Adobe's Americas Digital Media Sales team. Collaborating with sales leaders to drive success, optimize operations, and enhance performance.
About the role
- Sales Operations Specialist II advising and supporting Sales execution and fulfillment. Ensuring Customer Satisfaction through effective support and process improvement.
Responsibilities
- Interface with Sales, Programs, Aftermarket teams to support the execution of sales, ensuring accurate data capture and reporting.
- Train and lead daily incoming sales orders, ensuring accurate pricing, contract terms, and following company policies
- Troubleshoot order issues and discrepancies with Finance, Operations, Quality, and support escalations internally and externally
- Continually monitor and improve upon a scalable process of receiving and managing Purchase Orders from the Customers – resolving issues in a timely manner so that Customer Satisfaction and On-Time Delivery are maintained
- Advise Leadership on Order Administration issues that impact our Monthly Sales Plan and On-Time Delivery metrics, and provide project plan for solutions
- Continually monitor the delivery process and resolve issues in real-time that may impact On-Time Delivery
- Work externally with customers or OEM partners on managing day to day logistics and fulfillment needs
- Work internally with technical teams to continuously improve tools, process effectiveness using metrics and KPIs
- Perform in a Team Lead capacity for the Sales Operations process and lead cross-functional project teams
- Perform other job-related duties as assigned
Requirements
- Bachelor's Degree in a business discipline or equivalent experience in a related field
- 3-6 years of experience working in a similar role
- A working understanding of the company’s products and systems
- Good working knowledge of Microsoft Office, familiarity with ERP system (Microsoft D365 preferred), interested in developing BI Tools a plus
- Experience communicating with cross-functional teams and/or external customers in relations
- Experience with monitoring and meeting sales related metrics
- Organized, process-oriented, and capable of working independently with minimal supervision
Benefits
- A home allowance to elevate your home workspace
- Discretionary bonus program
- Future financial security with a 401(k) program with company match
- Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
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