Sales Operations Analyst enhancing sales force productivity by streamlining operations at Wolters Kluwer. Managing routine sales reports, project coordination, and training materials administration.
About the role
- Sales Operations Lead at WeTravel enhancing Sales Team performance through operational support and process optimization in hybrid environment. Responsible for data governance and reporting analysis.
Responsibilities
- Serving as the strategic business partner to Sales leadership, owning leading indicators, forecasting integrity/metrics, pipeline health, corporate and ad hoc reporting, and revenue risk visibility across segments and regions.
- Working within the broader Commercial Operations team to drive lead-to-cash optimization by aligning sales process, CRM, and customer journey stages to improve conversion rates, margin visibility, and forecast accuracy.
- Translating data into action by delivering executive-level insights on coverage, productivity, win rates, pricing trends, and capacity planning.
- Working within the broader Commercial Operations team to identify and eliminate revenue friction across tools, workflows, and handoffs, ensuring strong CRM adoption, clean data governance, and scalable operating discipline.
- Partnering cross-functionally with Marketing, Finance, and Customer Success to align process, system utilization, KPIs, attribution, headcount planning, and performance metrics against any defined targets.
Requirements
- Bachelor’s degree or equivalent experience.
- 3-5+ years of experience in Sales Operations, Sales Support, or Business Operations.
- Experience in SaaS.
- Experience with business analysis.
- Experience with CRM programs (Salesforce, HubSpot, Sugar).
- Skilled at using data to understand and implement system user requirements that drive business priorities.
- Strong problem-solving skills, sound judgement, and ability to effectively influence decision-making.
- Proven experience participating in cross-functional teams and/or other significant complex projects.
- Excellent interpersonal and communication skills (both verbally and written).
- Attention to detail, excellent organizational and time management skills.
- Motivated, self-starter with strong attention to detail.
- Innovative problem solving, analytical, and execution skills.
- Excellent organization, communication, presentation, and interpersonal skills.
- Travel is not required, but might be needed from time to time.
Benefits
- Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
- Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
- Work remotely for a maximum of 4 weeks per calendar year.
- Extensive paid family leave.
- Three paid volunteer days per year — take time to give back to causes you care about, on us.
- 2-week cross-functional onboarding program.
- Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.
- Join an international, travel-loving team with a passion for adventure and innovation.
- Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.
- Commute/Transit benefit for Chicago office based employees.
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