Sales Operations Manager at MarketStar focused on managing sales data and insights for the X team. Analyzing performance metrics and driving process improvements in a hybrid work setting.
About the role
- Sales Operations Manager shaping commercial strategy, managing execution, and analyzing data at Implant Direct. Role includes training, reporting, and operational enhancement.
Responsibilities
- The Sales Operations Manager is vital in shaping commercial strategy, managing sales execution, and analyzing data using platforms like Microsoft Dynamics, Salesforce, Tableau, and Zoho/BI.
- Play key role in operationalizing strategic ID initiatives by translating them into effective reporting and develop and drive the overall strategic vision for the role Sales Ops plays within Implant Direct.
- Comprehensive evaluation and development of recurring sales, product, and strategy reports with a focus on streamlining and maintenance.
- Oversees the sales team data management including new hire information, territory alignment, and a broad spectrum of performance KPI reporting
- Identifies key areas of strength and weakness within the sales organization and oversees projects to help capitalize or improve these areas
- Design and execute the sales Bowlers and Dashboards based on the requirements of the executive management team.
- Instrumental in providing executive management with key input (effectiveness assessments, gap analysis, promotional or incentive programs, etc.) that will help in the territory alignment and design process
- Generate actionable reports guiding performance improvement parameters
- Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
- Identify market opportunities for expansion and growth, aligned to the Get, Grow and Keep strategy
- Work closely with US Sales leadership to create and maintain a world-class sales culture, focused on delivering results by providing ongoing analytics, performance matrix, coaching, and developing quotas
- Identify ways to leverage EBS tools to continuously improve sales operations
- Evaluate existing and future analytics sales tool functionality, recommend best practices and prescribe rollout plans, including: VOC, training, communication, testing, and release management
- Effectively manage Sales Operations expenses to ensure delivery of internal gross margin goals
- Oversees and manages sales personnel variable compensation related reporting, including SPIFF payouts, providing timely guidance to the finance team to ensure an accurate and timely payout
- Develop an in-depth knowledge of Implant Direct’s core products via successful completion of Sales Effectiveness training program and utilize this knowledge to successfully lead Sales Support operations.
- Responsible for the development of training materials for internal personnel on sales operations related topics.
- Providing training and coaching to the USA sales organization on how to leverage the data / reporting effectively.
- Prepares and presents executive, global and interdepartmental reports and analysis.
Requirements
- Bachelor's degree; preferably in Business, Data Analytics or similar
- 5-8 years of previous related experience
- Experience in all aspects of Sales Operations (data entry, data cleansing, analytics, sales strategy and reporting)
- Competent in SAP or comparable Business Intelligence tools
- Competent in Salesforce.com or comparable CRM tools
- Strong analytical and Microsoft Excel skills required
- The ability to translate Business Analytics/Business Intelligence into actionable insights
- Medical device or dental related industry experience is a plus
Benefits
- annual performance bonus
- medical/dental/vision benefits
- 401K match
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