Sales Operations Analyst enhancing sales force productivity by streamlining operations at Wolters Kluwer. Managing routine sales reports, project coordination, and training materials administration.
About the role
- Sales Operations Manager leading sales operations and driving efficiency in fintech payment solutions. Collaborating with teams to optimize processes and support strategic growth.
Responsibilities
- Design, implement, and continuously improve sales processes to drive efficiency and effectiveness.
- Lead pipeline governance and forecasting processes, ensuring data accuracy and strategic visibility.
- Establish and monitor performance metrics, developing executive dashboards and performance reviews for senior leadership.
- Define quotas, targets, and compensation models in partnership with Sales Leaders and Finance.
- Oversee the collection, analysis, and interpretation of sales and market data to guide strategic decisions.
- Deliver insights on client acquisition, conversion, and revenue performance, recommending actions to improve results.
- Own the development of advanced dashboards, reports, and analytics to track progress against KPIs.
- Manage and optimize CRM platforms (Salesforce) and related sales tools, ensuring adoption and accuracy across the organization.
- Drive automation, system enhancements, and process digitalization in collaboration with IT/Product teams.
- Lead training initiatives for sales teams to maximize efficiency and effective use of tools and processes.
- Act as a strategic partner to Sales Directors and Leadership, ensuring alignment between commercial strategy and operational execution.
- Collaborate with Marketing, Finance, and Legal to ensure accurate pricing models, proposals, compliance, and contract management.
- Oversee the operational aspects of client onboarding, ensuring a smooth transition between commercial and operational teams.
- Lead, coach, and develop a Sales Operations team, fostering a culture of excellence and continuous improvement.
Requirements
- Bachelor’s degree in Business Administration, Economics, Engineering, or related fields.
- Postgraduate studies or MBA in Sales, Marketing, or Data Analytics strongly preferred.
- 7+ years of experience in Sales Operations, Business Operations, or Commercial Strategy, with at least 2–3 years in a managerial role.
- Strong expertise in data analysis, forecasting, and reporting for executive decision-making.
- Proven experience managing Salesforce and sales-related systems at regional or multinational scale.
- Demonstrated success in optimizing sales processes and supporting high-growth environments in fintech, payments, or iGaming.
- Experience managing teams and collaborating across multiple functions.
- Fluent English (mandatory).
- Portuguese (mandatory).
- Spanish (desirable).
Benefits
- Competitive compensation – aligned with your experience and the market.
- Meal allowance – provided through a prepaid card, with the flexibility to use part of the balance beyond food expenses.
- Health and dental plan – no monthly cost for you and your dependents, with comprehensive coverage to take care of your health and well-being.
- TotalPass – access to gyms and partner studios, encouraging a healthy and balanced lifestyle.
- Long-Term Incentive Plan – an opportunity for growth and participation in results, building the future together with us.
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