Sales Engineering Manager leading a team to expand clients and win new customers in retail solutions. Driving strategic vision and managing sales engineers in North America.
About the role
- Sales Engineer supporting technical sales and onboarding processes at Helpshift, enhancing customer experience in Japan. Delivering demos and managing customer implementations with a focus on SaaS.
Responsibilities
- Provide technical support throughout the sales cycle, including discovery sessions, product demonstrations, proof of concepts, and trial environments.
- Lead responses to RFPs, RFIs, and RFQs, and deliver compelling technical presentations tailored to customer needs.
- Assist customers with SDK implementations and showcase Helpshift’s capabilities through demo applications and custom use cases.
- Manage the technical onboarding process end-to-end—from trial setup to go-live—ensuring a seamless and successful customer experience.
- Collaborate with the Adoption and Professional Services teams to design customized workflows and integrations.
- Monitor implementation KPIs to drive early value realization and reduce time-to-productivity for customers.
- Maintain high levels of customer satisfaction by managing expectations, addressing technical concerns, and ensuring smooth deployments.
- Act as a product expert in Helpshift’s administrative and AI tool suite, including bots and automation features critical to customer support operations.
- Work cross-functionally with Account Management, Operations, and Customer Success to ensure a unified customer journey and maximize retention.
- Create and maintain internal and external technical documentation, sales enablement materials, and best practices specifically tailored for the Japanese market.
- Identify and implement process improvements in the technical sales cycle that reduce friction and shorten sales timelines.
- Contribute to training programs, knowledge bases, and documentation that enhance internal team efficiency and customer education.
Requirements
- **5+ years** of experience in technical sales, product management, implementation, or technical account management roles, preferably in the SaaS, mobile app, or cloud technology space
- Strong understanding of** SDKs, APIs,** and modern **cloud computing** platforms
- Demonstrated experience managing the end-to-end onboarding process—from discovery to go-live—with both **enterprise **and **SMB **clients
- Bachelor’s degree in **Computer Science, Information Systems**, or a related technical field (or equivalent experience)
- Hands-on implementation experience, with a focus on **CRM platforms, user experience (UX) design, and customer-facing applications **
- Excellent written and verbal communication skills in both **Japanese and English**, with the ability to communicate technical concepts to varied audiences
- Comfortable responding to **RFPs, RFIs, and RFQs**, and delivering client-facing technical presentations
- Experience working in **cross-functional teams**, collaborating with sales, customer success, and product teams to drive customer outcomes
- Strong documentation and process optimization skills, with the ability to develop best practices and technical sales materials for both internal and external use
- Proficiency in tools such as **Google Workspace, Salesforce, Microsoft Outlook, Word, Excel, and PowerPoint **
- Willingness to travel within Japan to support client engagements and on-site implementations
Benefits
- Commuting Allowance : Up to ¥30,000/Month
- Work from home allowance : Up to ¥10,000/Month
- Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
- Paid Annual Leave
- Special Holiday Leave
- Sick Leave
- Employee Assistant Program
- Language Program
- Referral program
- Medical check-up
- Company Events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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