Hybrid Sales Engineer – Implementation Specialist

at Keywords Studios

• Job title: Sales Engineer – Implementation Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Suginami City, Japan

About the role

• Sales Engineer supporting technical sales and onboarding processes at Helpshift, enhancing customer experience in Japan. Delivering demos and managing customer implementations with a focus on SaaS.

Responsibilities

• Provide technical support throughout the sales cycle, including discovery sessions, product demonstrations, proof of concepts, and trial environments.
• Lead responses to RFPs, RFIs, and RFQs, and deliver compelling technical presentations tailored to customer needs.
• Assist customers with SDK implementations and showcase Helpshift’s capabilities through demo applications and custom use cases.
• Manage the technical onboarding process end-to-end—from trial setup to go-live—ensuring a seamless and successful customer experience.
• Collaborate with the Adoption and Professional Services teams to design customized workflows and integrations.
• Monitor implementation KPIs to drive early value realization and reduce time-to-productivity for customers.
• Maintain high levels of customer satisfaction by managing expectations, addressing technical concerns, and ensuring smooth deployments.
• Act as a product expert in Helpshift’s administrative and AI tool suite, including bots and automation features critical to customer support operations.
• Work cross-functionally with Account Management, Operations, and Customer Success to ensure a unified customer journey and maximize retention.
• Create and maintain internal and external technical documentation, sales enablement materials, and best practices specifically tailored for the Japanese market.
• Identify and implement process improvements in the technical sales cycle that reduce friction and shorten sales timelines.
• Contribute to training programs, knowledge bases, and documentation that enhance internal team efficiency and customer education.

Requirements

• **5+ years** of experience in technical sales, product management, implementation, or technical account management roles, preferably in the SaaS, mobile app, or cloud technology space
• Strong understanding of** SDKs, APIs,** and modern **cloud computing** platforms
• Demonstrated experience managing the end-to-end onboarding process—from discovery to go-live—with both **enterprise **and **SMB **clients
• Bachelor’s degree in **Computer Science, Information Systems**, or a related technical field (or equivalent experience)
• Hands-on implementation experience, with a focus on **CRM platforms, user experience (UX) design, and customer-facing applications **
• Excellent written and verbal communication skills in both **Japanese and English**, with the ability to communicate technical concepts to varied audiences
• Comfortable responding to **RFPs, RFIs, and RFQs**, and delivering client-facing technical presentations
• Experience working in **cross-functional teams**, collaborating with sales, customer success, and product teams to drive customer outcomes
• Strong documentation and process optimization skills, with the ability to develop best practices and technical sales materials for both internal and external use
• Proficiency in tools such as **Google Workspace, Salesforce, Microsoft Outlook, Word, Excel, and PowerPoint **
• Willingness to travel within Japan to support client engagements and on-site implementations

Benefits

• Commuting Allowance : Up to ¥30,000/Month
• Work from home allowance : Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken（健康保険、厚生年金、雇用保険、労災保険）
• Paid Annual Leave
• Special Holiday Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Referral program
• Medical check-up
• Company Events