Sales Engineering Manager leading a team to expand clients and win new customers in retail solutions. Driving strategic vision and managing sales engineers in North America.
About the role
- Sales Engineer at NCR Voyix leading technical solution strategies for federal retail sales. Collaborate with Account Executives and develop relationships with customer leadership.
Responsibilities
- Jointly create, manage and execute account plans side by side with the Account Executives, by taking lead on key technical initiatives
- Maintain and develop existing and new offerings through appropriate and relevant internal liaison, to optimize business growth and customer satisfaction.
- Plan and prioritize opportunities for utmost productivity and efficiency
- Validate software, hardware and services pricing and margins based on the scope of work.
- Engage Professional Services in opportunities after forming a clear solution plan.
- Monitor and report on market and competitor’s activities
- Communicate and report internally on opportunity status and plan ahead using appropriate methods to facilitate the development of profitable business and sustainable relationships.
- Attend, present, and demonstrate at customer meetings and internal sessions with other company functions, as necessary.
- Influence buyers on product offering new / improved products / innovation within the industry
- Focus on upselling while acting as a technical advisor to customers within remit.
- Follow and comply with all relevant policy and quality system and administration procedures, processes and practice.
- Work with and drive other teams to ensure the right personnel are aligned for specific product demos and presales discussions.
- Influence changes through close internal dialogue, ensuring customer’s expectations and service agreements are met.
- Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development.
Requirements
- Bachelor’s degree in Computer Science, MIS, or Engineering preferred
- 5+ years of experience in pre-sales/customer-facing/technical roles selling software, hardware, and services with government accounts.
- 3+ years of experience in Retail industry
- Working with large retailers as a consultant, service provider, software provider or from an end-user perspective.
- Excellent English, including both oral and written communication, with high-level presentation skills
- Ability to lift 25+ pounds
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
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