Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
TP
Hybrid Sales and Client Success Representative – Représentant(e) des ventes et de la réussite client
Posted 3 months ago
About the role
- Sales and Client Success Representative responsible for handling licensing inquiries from French-speaking clients at The Canadian Press. Contributing to revenue growth through proactive sales efforts and exceptional client service.
Responsibilities
- Act as the primary point of contact for inbound licensing inquiries from French-speaking clients via email, phone, and online platforms.
- Guide clients through the full licensing process—including content discovery, pricing, contract negotiation, and usage rights.
- Proactively conduct outbound sales to promote CP’s content archive to prospective and existing French-speaking clients.
- Manage, nurture, and grow licensing relationships with clients in French-speaking markets.
- Promote and sell usage rights for CP’s copyrighted content as well as approved third-party materials.
- Deliver bilingual (French/English) customer service and technical support related to content licensing and usage.
- Support clients in navigating CP’s digital platforms for content discovery, access, and downloads.
- Communicate effectively to understand client needs and deliver tailored licensing solutions.
- Maintain a strong understanding of CP’s client portfolio and the platforms they are licensed to use.
- Collaborate cross-functionally with internal departments to ensure smooth client onboarding and ongoing satisfaction.
- Stay up to date on copyright laws, licensing best practices, and usage guidelines (training provided as needed).
Requirements
- Fluency in French and English (spoken and written).
- Strong verbal and written communication skills, with the ability to clearly explain licensing terms and processes.
- Proven ability to build and maintain positive client relationships
- Minimum 2 years of experience in sales, account management, or client services, ideally within media, licensing, publishing, or a related field.
- Experience with inbound and outbound sales, including lead generation and upselling.
- Demonstrated ability to manage a client portfolio and drive revenue growth.
- Familiarity with copyright law, content licensing, and usage rights is strongly preferred (training can be provided)
- Strong organizational and time management abilities, capable of juggling multiple clients and priorities.
- High attention to detail in documentation, pricing, and client communication.
- Familiarity with CRM tools and content databases (e.g., Salesforce, Netsuite or similar).
- Knowledge of the media, journalism, or content distribution industries is a plus
- Experience working with archives, editorial content, or digital media assets is an asset.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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