About the role

Act as the primary point of contact for inbound licensing inquiries from French-speaking clients via email, phone, and online platforms.
Guide clients through the full licensing process—including content discovery, pricing, contract negotiation, and usage rights.
Proactively conduct outbound sales to promote CP’s content archive to prospective and existing French-speaking clients.
Manage, nurture, and grow licensing relationships with clients in French-speaking markets.
Promote and sell usage rights for CP’s copyrighted content as well as approved third-party materials.
Deliver bilingual (French/English) customer service and technical support related to content licensing and usage.
Support clients in navigating CP’s digital platforms for content discovery, access, and downloads.
Communicate effectively to understand client needs and deliver tailored licensing solutions.
Maintain a strong understanding of CP’s client portfolio and the platforms they are licensed to use.
Collaborate cross-functionally with internal departments to ensure smooth client onboarding and ongoing satisfaction.
Stay up to date on copyright laws, licensing best practices, and usage guidelines (training provided as needed).

Requirements

Fluency in French and English (spoken and written).
Strong verbal and written communication skills, with the ability to clearly explain licensing terms and processes.
Proven ability to build and maintain positive client relationships
Minimum 2 years of experience in sales, account management, or client services, ideally within media, licensing, publishing, or a related field.
Experience with inbound and outbound sales, including lead generation and upselling.
Demonstrated ability to manage a client portfolio and drive revenue growth.
Familiarity with copyright law, content licensing, and usage rights is strongly preferred (training can be provided)
Strong organizational and time management abilities, capable of juggling multiple clients and priorities.
High attention to detail in documentation, pricing, and client communication.
Familiarity with CRM tools and content databases (e.g., Salesforce, Netsuite or similar).
Knowledge of the media, journalism, or content distribution industries is a plus
Experience working with archives, editorial content, or digital media assets is an asset.