Hybrid Sales and Client Success Representative – Représentant(e) des ventes et de la réussite client

at The Canadian Press

• Job title: Sales and Client Success Representative – Représentant(e) des ventes et de la réussite client
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• Sales and Client Success Representative responsible for handling licensing inquiries from French-speaking clients at The Canadian Press. Contributing to revenue growth through proactive sales efforts and exceptional client service.

Responsibilities

• Act as the primary point of contact for inbound licensing inquiries from French-speaking clients via email, phone, and online platforms.
• Guide clients through the full licensing process—including content discovery, pricing, contract negotiation, and usage rights.
• Proactively conduct outbound sales to promote CP’s content archive to prospective and existing French-speaking clients.
• Manage, nurture, and grow licensing relationships with clients in French-speaking markets.
• Promote and sell usage rights for CP’s copyrighted content as well as approved third-party materials.
• Deliver bilingual (French/English) customer service and technical support related to content licensing and usage.
• Support clients in navigating CP’s digital platforms for content discovery, access, and downloads.
• Communicate effectively to understand client needs and deliver tailored licensing solutions.
• Maintain a strong understanding of CP’s client portfolio and the platforms they are licensed to use.
• Collaborate cross-functionally with internal departments to ensure smooth client onboarding and ongoing satisfaction.
• Stay up to date on copyright laws, licensing best practices, and usage guidelines (training provided as needed).

Requirements

• Fluency in French and English (spoken and written).
• Strong verbal and written communication skills, with the ability to clearly explain licensing terms and processes.
• Proven ability to build and maintain positive client relationships
• Minimum 2 years of experience in sales, account management, or client services, ideally within media, licensing, publishing, or a related field.
• Experience with inbound and outbound sales, including lead generation and upselling.
• Demonstrated ability to manage a client portfolio and drive revenue growth.
• Familiarity with copyright law, content licensing, and usage rights is strongly preferred (training can be provided)
• Strong organizational and time management abilities, capable of juggling multiple clients and priorities.
• High attention to detail in documentation, pricing, and client communication.
• Familiarity with CRM tools and content databases (e.g., Salesforce, Netsuite or similar).
• Knowledge of the media, journalism, or content distribution industries is a plus
• Experience working with archives, editorial content, or digital media assets is an asset.