Senior Technical Customer Success Manager maximizing client value through data - driven insights at nPlan. Specializing in project controls and technology to enhance the construction industry.
About the role
- Customer Success Engineer at RSA improving customer experience and ensuring product adoption. Delivering technical expertise, product guidance, and fostering customer relationships in a hybrid work setup.
Responsibilities
- Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution.
- Help customers quickly realize the value of their purchase and ensure smooth deployment.
- Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
- Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices.
- Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
- Help customers unblock any technical challenges throughout the journey.
- Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates.
- Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations.
Requirements
- 4+ years of experience
- Good interpersonal skills
- Strong technical expertise and understanding of business solutions
- Customer-focused mindset
- Ability to work cross-functionally with teams such as sales, product, and engineering
- Engineering degree is preferable
- Identity and Access Management (Passkeys, MFA, SSO, Least Privilege)
- Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls) *CCNA preferred*
- Cloud solutions and protocols (SAML, OAuth, OIDC connect, AWS, Azure, SCIM and REST API)
- Other (Linux, SQL, Entra)
Benefits
- Equal employment opportunity
- Work environment free of discrimination and harassment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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