Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
About the role
- Technical Implementation Specialist supporting deployment and configuration of Digital Banking applications. Involved in ensuring secure operations using Microsoft web technologies and SQL Server.
Responsibilities
- Install, configure, and support Internet-based applications using Microsoft technologies (.NET, IIS, Visual Studio)
- Manage and optimize Microsoft SQL Server databases and associated tools
- Troubleshoot and resolve complex infrastructure and application issues with minimal supervision
- Participate in escalated or high-priority projects with short notice
- Ensure secure system operations and proper handling of sensitive data in compliance with data privacy laws and industry standards
- Work closely with clients to understand infrastructure requirements and deliver client-facing documentation (e.g., Infrastructure Plans, Test Plans, Whitepapers)
- Develop and maintain formal documentation, tools, and processes to improve team efficiency and consistency
- Collaborate with development, QA, and operations teams to ensure end-to-end system reliability and performance
Requirements
- 5+ years of experience with Microsoft Web Technology stack (IIS, .NET Framework, Visual Studio)
- Strong proficiency in Microsoft SQL Server (installation, configuration, performance tuning)
- Solid understanding of web service technologies and formats, particularly XML, XSD, and SOAP
- Proven experience managing system deployments and configurations in a secure, scalable environment
- Strong familiarity with data privacy laws and secure system design principles
- Exceptional documentation and communication skills
- Ability to work independently and manage deliverables without constant oversight
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
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