Director of Technical Customer Success at Azenta focusing on driving customer outcomes and managing post - sales engagements. Leading technical initiatives across departments for strategic client relationships.
About the role
- Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
Responsibilities
- Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one
- Troubleshoot complex data, integration, and API issues, taking ownership through resolution and minimizing customer disruption
- Design and configure solutions that align with customer workflows, balancing technical requirements with practical business needs
- Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops
- Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions
- Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer
- Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems
Requirements
- 5+ years in a technical, customer-facing role (Solutions Engineer, Technical Consultant, Implementation Specialist, etc.)
- Strong experience with SQL, data querying, and working with structured/unstructured data
- Proven ability to troubleshoot integrations, APIs, and complex technical issues end-to-end
- Experience working with B2B SaaS platforms and understanding how systems connect across customer workflows
- Strong communication skills, with the ability to simplify complex technical concepts for non-technical audiences
- Demonstrated ability to operate independently, manage ambiguity, and take ownership of outcomes
- Highly analytical and detail-oriented, with a natural curiosity to investigate and solve problems
Benefits
- 100% premium coverage for employee health insurance premiums and partial coverage for dependents.
- Health Savings Account with a company contribution
- Flexible Spending Account Options: Health Care and Dependent Care
- Dental, Vision, and Life Insurance
- 11 paid company holidays plus generous Paid Time Off (PTO) policy
- Plus stock options so that you can participate in the company’s success!
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