Customer Success Engineer ensuring adoption and measurable outcomes from DataRobot's GenAI applications. Collaborating with teams to optimize use cases and drive customer satisfaction.
About the role
- Customer Success Engineer using technical expertise to monitor building systems and drive optimisation. Collaborating with customer teams to achieve operational sustainability through advanced analytics and engineering.
Responsibilities
- Use CIM’s PEAK platform to monitor building systems, equipment health, energy use, and comfort conditions
- Diagnose operational issues across HVAC, BMS, and building services using live and historical data
- Identify inefficiencies, faults, and performance gaps and translate them into clear, actionable recommendations
- Support and configure fault detection and diagnostics workflows
- Contribute to HVAC optimisation strategies that improve efficiency, comfort, and asset performance
- Work closely with Customer Success Managers to deliver outcomes across customer portfolios
- Collaborate directly with client engineering, facilities, and operations teams
- Translate complex technical insights into practical actions that site teams can execute
- Build credibility and strong working relationships with technical stakeholders across multiple sites
- Conduct site visits as required to enable adoption, optimisation, and resolution
- Support onboarding and commissioning activities in partnership with CIM’s integrations team
Requirements
- Required Degree in Mechanical, Electrical, Mechatronic, BMS Engineering, or a related field
- 2–5 years’ experience in HVAC, BMS, building services, commissioning, energy, or building performance roles
- Solid understanding of building systems and how they operate in real environments
- Experience working in customer-facing or stakeholder-facing contexts
- Strong analytical and problem-solving skills
- Clear written and verbal communication — able to explain technical concepts simply
- Ability to work autonomously while collaborating closely with others
- Full driver’s licence and willingness to travel to client sites
Benefits
- Competitive salary and benefits package
- Flexible hybrid working
- Strong onboarding and ongoing development support
- Opportunities to grow, develop and be challenged in your role
- A mission-driven company where your work genuinely matters
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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