Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
About the role
- Customer Success Engineer addressing product queries and collaborating with teams in transforming sustainable energy systems. Engaging closely with customers to enhance their usage and experience of the product.
Responsibilities
- Address all product-related queries from customers in a timely manner
- Provide analysis of customers’ needs and suggest additional features to our Product teams
- Training customers to use the Residential Flex product effectively and provide supporting documentation
- Automate manual tasks and help our customers self-serve.
- Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships)
- Provide technical expertise for customers to support post-sales processes
- Onboarding customers through a mix of waterfall and agile processes
- (Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota
Requirements
- Problem solving and analytical skills across technical, product and business questions, with an ability to grasp customers’ needs and suggest timely solutions
- Familiarity with an object oriented programming language, back end config and interacting with APIs
- Experience driving technical conversations with technical and non-technical people
- Excellent verbal and written communication skills
- A drive to get things done in a collaborative environment, with an ability to effectively work across functions (e.g. sales, product, engineering)
- A proven ability to multitask and perform well in a fast-paced environment
- An interest in learning about the electricity system and how grid scale Renewable energy sources to keep the lights on and the network stable. There are no experts, this area is changing so you’ll be learning what a flexible electricity system is along with us.
- A keen eye for detail
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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