Customer Success Engineer supporting clients with technical issues related to Attribution product. Collaborating across teams to enable client success and improve internal tools.
About the role
- Implementation Consultant managing multiple WMS projects for NCR Voyix in retail and food distribution. Delivering software deployment, training, and support for operational efficiency.
Responsibilities
- Lead implementation of new and upgraded WMS releases for national clients across wholesale, retail, and food-service distribution environments.
- Manage full project lifecycle including discovery, configuration, testing, training, deployment, and post‑go‑live support.
- Coordinate multiple projects at various stages, ensuring timeline adherence and effective resource allocation.
- Serve as a subject matter expert on warehouse management processes and WMS best practices.
- Analyze warehouse operations (50K–500K sq. ft.) to identify opportunities for workflow optimization and elimination of non‑value‑added activities.
- Provide training, support, and knowledge transfer to client internal operations teams.
- Work directly with internal Development Services to define and communicate software enhancement requests based on client needs.
- Ensure configuration or development changes align with operational goals and produce measurable improvements.
- Deliver high‑quality documentation, training materials, and project status updates.
Requirements
- Experience with WMS or supply chain execution software implementations.
- Strong understanding of warehouse operations, inventory management, and distribution workflows.
- Proven ability to manage multiple concurrent projects in a fast‑paced environment.
- Excellent communication, training, and client‑facing skills.
- Ability to collaborate closely with technical development teams.
- A “make‑it‑happen” attitude with strong problem‑solving and teamwork skills.
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
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