Sales Operations Manager at MarketStar focused on managing sales data and insights for the X team. Analyzing performance metrics and driving process improvements in a hybrid work setting.
About the role
- Sales Operations Lead for Chamberlain Group overseeing strategic in-store service and training plans. Collaborating with management to enhance customer execution and achieve sales targets across multiple locations.
Responsibilities
- Create effective and strategic in-store service and training plans by collaborating with key internal and external resources to assist in development and execution
- Create in-store execution plans for each customer by identifying short/long range goals for accounts, establishing expense budgets, using customer needs analysis and identifying key performance indicators
- Collaborate with sales management to identify opportunity areas and recommend account level changes and improvements
- Assess and report on sales trends, performance reports, competitive pricing, promotional analysis, key customer support issues as well as competitive conditions across the Retail landscape
- Identify resource needs, and coordinate third-party agencies to assist in service and training projects
- Influence product development and end user support by providing customer feedback, strategic and operational input to Product Development and Engineering
- Ensure performance targets are met by reviewing performance metrics and reports and developing action plans for continuous improvement for each individual team member
- Maintain a high level of customer service by incorporating Chamberlain Group values and quality concepts in customer communications, resolution of issues and continuous improvement of customer support functions
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Protect Chamberlain Group’s reputation by keeping information confidential
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
- Contribute to the team effort by accomplishing related results and participating on projects as needed
- Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
- Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies
- Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
- Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission, vision and values.
Requirements
- Bachelor’s degree; Preferred: Bachelor's Degree in Business, Communication and Marketing; Advanced Degree or Masters in Business Administration
- 8+ years of relevant work experience
- Strong public speaking skills
- Able to travel up to 50% - domestically and internationally; valid driver's license
Benefits
- Comprehensive benefits package
- 401k contribution
- Short-term incentive plan (subject to eligibility requirements)
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