Retail Media Account Director leading client accounts and delivering Retail Media activities at Croud. Responsible for team mentorship and maintaining key client relationships.
Responsibilities
The Retail Media Account Director is a senior leadership role responsible for a dedicated team and a portfolio of key client accounts.
Act as a senior strategic lead, developing strong client relationships and ensuring the successful delivery of all Retail Media activity.
Pivotal in bridging senior leadership with the delivery team, requiring a strong commercial focus and ability to manage client P&Ls effectively.
Lead and mentor a team of Senior Managers, Managers, and Executives, ensuring their professional development and managing resource allocation.
Maintain commercial awareness of your team and clients with a focus on costs and revenue to ensure profitable delivery.
Ensure effective cross-channel workflows are implemented and followed.
Contribute to the development of Croud’s Retail Media proposition, helping to shape our service offering.
Manage your direct reports, including their ongoing development and training needs.
Act as a motivator and leader, fostering a positive and high-performing team culture.
Requirements
Degree-level education or equivalent relevant work experience.
Demonstrable in-depth experience in Retail Media or Marketplace roles within a digital organisation.
Proven experience managing Retail Media campaigns.
Strong track record of delivering marketplace and retail media performance in competitive markets.
Proven experience managing client relationships, expectations, and cross-channel activities.
Experience in line management, including mentoring, motivating, and developing team members.
Expert knowledge of current Marketplace and Retail Media best practices, tools, and strategies.
Advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint.
Strong mathematical and analytical skills; comfortable manipulating and interpreting large datasets.
Proven ability to derive insights from data and translate them into actionable strategies.
Strategic thinker with the ability to plan effectively, drive performance, and deliver profitable growth.
Commercially minded with experience in budget management and financial accountability.
Demonstrated ability to identify opportunities, innovate, and stay ahead of industry trends.
Strong understanding of wider digital marketing channels and cross-channel strategy integration.
Strong leadership skills with experience managing direct reports and leading teams to meet deadlines.
Collaborative team player who thrives in a fast-moving, cross-functional environment.
Demonstrated ability to balance multiple priorities, projects, and client demands.
Excellent communication, presentation, and negotiation skills.
Highly organised with exceptional attention to detail and project management ability.
Proactive, self-motivated, and able to work autonomously to generate ideas and deliver results.
Innovative mindset with a continuous drive for improvement and excellence.
Benefits
Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish.
Croud offers a clear path to progression for all members of staff.
We are committed to offering development opportunities alongside a support system of regular performance reviews.
25 days holiday per year with the option to purchase an additional 5 days
Discretionary annual performance based incentive
Sales Commission
Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
Recruitment Referral Bonus
Health & Wellbeing Contribution
Ride to Work Scheme
Railcard & Season Ticket Loan
Home Office Equipment (chair and screen)
Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
Life Assurance & Income Protection
Medical Cash Plan
Pension
Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
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