Hybrid Retail Media Account Director

Posted 3 weeks ago

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About the role

  • The Retail Media Account Director is a senior leadership role responsible for a dedicated team and a portfolio of key client accounts.
  • Act as a senior strategic lead, developing strong client relationships and ensuring the successful delivery of all Retail Media activity.
  • Pivotal in bridging senior leadership with the delivery team, requiring a strong commercial focus and ability to manage client P&Ls effectively.
  • Lead and mentor a team of Senior Managers, Managers, and Executives, ensuring their professional development and managing resource allocation.
  • Maintain commercial awareness of your team and clients with a focus on costs and revenue to ensure profitable delivery.
  • Ensure effective cross-channel workflows are implemented and followed.
  • Contribute to the development of Croud’s Retail Media proposition, helping to shape our service offering.
  • Manage your direct reports, including their ongoing development and training needs.
  • Act as a motivator and leader, fostering a positive and high-performing team culture.

Requirements

  • Degree-level education or equivalent relevant work experience.
  • Demonstrable in-depth experience in Retail Media or Marketplace roles within a digital organisation.
  • Proven experience managing Retail Media campaigns.
  • Strong track record of delivering marketplace and retail media performance in competitive markets.
  • Proven experience managing client relationships, expectations, and cross-channel activities.
  • Experience in line management, including mentoring, motivating, and developing team members.
  • Expert knowledge of current Marketplace and Retail Media best practices, tools, and strategies.
  • Advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint.
  • Strong mathematical and analytical skills; comfortable manipulating and interpreting large datasets.
  • Proven ability to derive insights from data and translate them into actionable strategies.
  • Strategic thinker with the ability to plan effectively, drive performance, and deliver profitable growth.
  • Commercially minded with experience in budget management and financial accountability.
  • Demonstrated ability to identify opportunities, innovate, and stay ahead of industry trends.
  • Strong understanding of wider digital marketing channels and cross-channel strategy integration.
  • Strong leadership skills with experience managing direct reports and leading teams to meet deadlines.
  • Collaborative team player who thrives in a fast-moving, cross-functional environment.
  • Demonstrated ability to balance multiple priorities, projects, and client demands.
  • Excellent communication, presentation, and negotiation skills.
  • Highly organised with exceptional attention to detail and project management ability.
  • Proactive, self-motivated, and able to work autonomously to generate ideas and deliver results.
  • Innovative mindset with a continuous drive for improvement and excellence.

Benefits

  • Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish.
  • Croud offers a clear path to progression for all members of staff.
  • We are committed to offering development opportunities alongside a support system of regular performance reviews.
  • 25 days holiday per year with the option to purchase an additional 5 days
  • Discretionary annual performance based incentive
  • Sales Commission
  • Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
  • Recruitment Referral Bonus
  • Health & Wellbeing Contribution
  • Ride to Work Scheme
  • Railcard & Season Ticket Loan
  • Home Office Equipment (chair and screen)
  • Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
  • Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
  • Life Assurance & Income Protection
  • Medical Cash Plan
  • Pension
  • Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
  • Peer Recognition: Through our “Bonusly” program
  • Team Off-Sites & Social Events
  • Year-round Holiday Celebrations
  • Flexible Working Options
  • A Day to Make a Difference

Job title

Retail Media Account Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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