Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Provide prompt and effective support to partners on operational requests and issue resolution
- Manage menu-related tasks, including the setup and updates for new and existing partners
- Handle refund requests accurately and within agreed timelines
- Work closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communication
- Identify opportunities to improve operational processes and enhance partner satisfaction
Requirements
- Experience in customer support, operations, or partner management (preferably in a fast-paced or tech-driven environment)
- Strong communication and problem-solving skills
- Attention to detail and ability to manage multiple priorities effectively
- Team-oriented, proactive, and adaptable to change
- Fluent Italian (C2) and intermediate English (B1-B2), both spoken and written.
Benefits
- Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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