Intervention Account Executive focused on delivering educational solutions in New York. Building relationships with school districts to drive student success through tailored strategies and support.
About the role
- Renewals Account Executive managing the renewal sales process for mobile testing solutions. Collaborating across internal teams to ensure customer satisfaction and revenue maximization.
Responsibilities
- Manage and drive the end-to-end renewal sales process for assigned accounts, with a focus on maximizing customer retention and revenue.
- Proactively engage with customers to discuss contract terms, identify potential risks, and address challenges before renewal deadlines.
- Negotiate and close multi-year renewals, balancing customer needs with company objectives.
- Apply Command of the Message principles in renewal and upsell conversations, focusing on customer value, positive business outcomes, and expansion opportunities.
- Collaborate with Account Executives, Customer Success, and Finance teams to ensure accurate contract execution and customer satisfaction.
- Maintain detailed records of renewal opportunities, pipeline, and forecasting within CRM.
- Identify and escalate at-risk renewals, collaborating cross-functionally to develop retention strategies.
- Provide feedback to leadership on market trends, customer needs, and competitive insights.
Requirements
- Bachelor’s degree in Business, Communications, or related field.
- 2+ years of experience in SaaS renewals, account management, inside sales, or customer success.
- Familiarity with Command of the Message or similar value-based sales methodology, with an emphasis on articulating customer value and uncovering expansion opportunities.
- Strong organizational skills with the ability to manage multiple renewal cycles simultaneously.
- Excellent written and verbal communication and negotiation skills.
- Proven ability to work cross-functionally and build strong customer relationships.
- Ability to handle complex renewal agreements across varied industries and company sizes.
- Spanish language proficiency is a strong plus.
- Familiarity with CRM tools (HubSpot) and SaaS contract structures preferred.
- Experience with testing tools and solutions, or similar technology, is a plus.
- Minimum of 4 days in the Atlanta office.
Benefits
- We offer a competitive base salary plus commission, aligned with industry standards and your experience, designed to reward both renewals and expansion success
- Join a team that is impacting the ever changing and growing mobile industry
- Work with an extraordinary and diverse global workforce
- Collaborate at a great office located in the 1776 building between Buckhead and Midtown
- Continue to grow by participating in company-sponsored training and development opportunities through our Growbiton program
- Enjoy Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO)
- Take advantage of our comprehensive Medical, Dental, & Vision insurance
- Contribute to a 401(k) retirement plan
- Any employee expecting can take part in our Paid Parental Leave Program
- Enjoy free access to the fitness center in the 1776 office building and coffee at Bellwood Coffee Shop
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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