Hybrid Real Estate Service and Marketing Specialist

at Ripple Property Management

• Job title: Real Estate Service and Marketing Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Calgary, Canada

About the role

• Customer-focused Leasing and Marketing Coordinator responsible for tenant acquisition at Calgary PropTech company. Engaging leads, conducting showings, and creating digital content for properties.

Responsibilities

• Serve as the first point of contact for all inbound tenant leads from channels like RentFaster, Facebook Marketplace, and our website.
• Conduct direct, proactive outreach via phone, text, and email to engage prospects and convert inquiries into scheduled showings.
• Manage the showing calendar to maximize availability and ensure we never miss an opportunity to connect with a potential tenant.
• Conduct engaging and professional in-person and virtual property showings.
• Create a world-class customer experience during every interaction, building rapport and confidently addressing questions.
• Champion our brand reputation by actively encouraging and collecting 5-star reviews from applicants and new tenants.
• Capture, edit, and produce high-quality property photos, video tours, and virtual walkthroughs (e.g., Matterport, 3D/360 experiences).
• Create engaging content for our social media channels to showcase property features, amenities, and neighbourhood highlights.
• Maintain the highest quality standards for all online rental listings, ensuring data is complete, copy is compelling, and media assets are professional.
• Conduct on-site unit inspections to ensure properties are "show-ready."
• Track key funnel metrics (e.g., leads, showings booked, applications received) and contribute to weekly optimization strategies.

Requirements

• Proven experience in a customer-facing role such as hospitality (hotel concierge, server), high-end retail, or customer service where delivering an exceptional experience is key.
• Exceptional verbal and written communication skills; you're charismatic and professional on the phone and in person.
• You are tech-savvy and comfortable using smartphones, apps, and various software platforms.
• A highly organized and efficient self-starter who can manage a dynamic schedule.
• Must have a valid driver's license and reliable access to a vehicle.
• Flexibility to work weekends and some evenings is required.
• Demonstrated experience creating compelling digital content (photography, videography) for social media (e.g., Instagram Reels, TikTok, Facebook). A portfolio or link to a social media presence you've managed is a huge plus.
• Experience in a digital marketing, leasing, or real estate role.
• Familiarity with virtual tour technology like Matterport.
• Experience using a CRM or lead management software.

Benefits

• Health and dental benefits
• Paid vacation and personal time off
• Professional development opportunities
• Flexible working hours (within a structured, in-person environment)
• Potential for long-term growth into a leadership role as the company expands