About the role

Customer-focused Leasing and Marketing Coordinator responsible for tenant acquisition at Calgary PropTech company. Engaging leads, conducting showings, and creating digital content for properties.

Responsibilities

Serve as the first point of contact for all inbound tenant leads from channels like RentFaster, Facebook Marketplace, and our website.
Conduct direct, proactive outreach via phone, text, and email to engage prospects and convert inquiries into scheduled showings.
Manage the showing calendar to maximize availability and ensure we never miss an opportunity to connect with a potential tenant.
Conduct engaging and professional in-person and virtual property showings.
Create a world-class customer experience during every interaction, building rapport and confidently addressing questions.
Champion our brand reputation by actively encouraging and collecting 5-star reviews from applicants and new tenants.
Capture, edit, and produce high-quality property photos, video tours, and virtual walkthroughs (e.g., Matterport, 3D/360 experiences).
Create engaging content for our social media channels to showcase property features, amenities, and neighbourhood highlights.
Maintain the highest quality standards for all online rental listings, ensuring data is complete, copy is compelling, and media assets are professional.
Conduct on-site unit inspections to ensure properties are "show-ready."
Track key funnel metrics (e.g., leads, showings booked, applications received) and contribute to weekly optimization strategies.

Proven experience in a customer-facing role such as hospitality (hotel concierge, server), high-end retail, or customer service where delivering an exceptional experience is key.
Exceptional verbal and written communication skills; you're charismatic and professional on the phone and in person.
You are tech-savvy and comfortable using smartphones, apps, and various software platforms.
A highly organized and efficient self-starter who can manage a dynamic schedule.
Must have a valid driver's license and reliable access to a vehicle.
Flexibility to work weekends and some evenings is required.
Demonstrated experience creating compelling digital content (photography, videography) for social media (e.g., Instagram Reels, TikTok, Facebook). A portfolio or link to a social media presence you've managed is a huge plus.
Experience in a digital marketing, leasing, or real estate role.
Familiarity with virtual tour technology like Matterport.
Experience using a CRM or lead management software.