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Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Shape, protect, and elevate Atera's brand reputation; act as primary liaison with PR agency, Gartner, Forrester, and other strategic partners.
- Lead development and execution of integrated PR strategies to elevate brand visibility and position Atera as an industry leader.
- Partner with and manage the external PR agency to secure consistent, high-value media coverage in top-tier outlets.
- Proactively identify opportunities for thought leadership and speaking engagements.
- Develop and maintain crisis communication protocols; advise leadership and ensure coordinated responses to media and stakeholders.
- Define success metrics for PR and AR programs, track and analyze media coverage, and deliver regular performance reports to senior leadership.
- Build and maintain strategic relationships with key analysts at Gartner, Forrester, and other influential firms.
- Develop and execute AR strategies aligned with corporate objectives and go-to-market plans; coordinate analyst briefings, inquiries, and strategy sessions.
- Leverage analyst insights to inform product positioning, messaging, and competitive strategy; manage deliverables for analyst reports and rankings.
Requirements
- BA in marketing, business, communications or related field.
- 6+ years of experience in Public Relations, Analyst Relations, or a combined communications role, preferably in the tech/SaaS sector.
- Previous experience working with Gartner is a must.
- Proven ability to craft and execute strategies that build strong, influential relationships with Tier 1 media outlets and top industry analyst firms.
- Exceptional verbal and written communication skills, with the ability to distill complex topics into clear, compelling narratives.
- Strong strategic thinking, planning, and project management skills.
- Experience managing agencies, budgets, and comms with senior executive stakeholders.
- Ability to work effectively in a fast-paced, high-growth environment.
Job title
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Not specified
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