Account Manager coordinating client projects in a flexible hybrid setting. Contributing to client satisfaction and project efficiency at a global growth agency in Ireland.
About the role
- Account Manager managing B2B relationships and supporting clients in the iGaming sector. Collaborating with internal teams to enhance client experiences and driving performance metrics.
Responsibilities
- Manage a portfolio of B2B clients, serving as the primary point of contact.
- Build and maintain strategic, long-term relationships.
- Ensure smooth onboarding and integration processes for new partners.
- Monitor account KPIs (revenue, performance, retention) and provide regular analyses.
- Identify upsell and cross-sell opportunities.
- Act as a liaison between clients and internal teams (Product, Technology, Support, Finance, Compliance).
- Support clients with operational, technical, and commercial issues, resolving problems promptly.
- Represent Cometa Gaming at industry events, in-person meetings, and commercial presentations.
- Collaborate on launching campaigns, promotions, and products with partners.
- Ensure partners' regulatory compliance in alignment with the Compliance team.
- Support the Product team with feedback and insights from clients.
- Monitor billing and collections pipeline in partnership with Finance.
Requirements
- Bachelor's degree or higher.
- Portuguese fluency (native or equivalent).
- Spanish fluency.
- Previous experience in Account Management, Customer Success, or Partner Management.
- Experience in the iGaming industry, sports betting, online casinos, or B2B technology.
- Proven ability to manage relationships with corporate clients.
- Knowledge of the B2B customer lifecycle (onboarding, operations, retention, expansion).
- Ability to monitor KPIs, prepare reports, and interpret performance data.
- Familiarity with CRM and management tools (HubSpot, Salesforce, ClickUp, Jira, etc.).
- Excellent verbal and written communication skills.
- Organized, detail-oriented, and able to manage multiple accounts simultaneously.
- Preferred qualifications:
- Advanced English.
- Knowledge of iGaming regulation and compliance (Brazil and LATAM).
- Experience with technical integrations between B2B platforms.
- Ability to deliver commercial presentations and represent the company at international events.
- Experience launching campaigns or digital products.
- Basic knowledge of B2B financial workflows (billing, transfers, invoicing).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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