Account Manager at Zen Educate working to ensure schools get the teachers they need efficiently. Focused on building relationships and collaborating with teams to improve recruitment processes.
About the role
- Key Account Manager responsible for managing important client relationships and driving business success at Trust Control. Essential role in ensuring client satisfaction and identifying needs.
Responsibilities
- Visit clients to understand the client’s business (internal and external);
- Record and forward internally the requests, expectations and nuances identified at each stage of the sale (Planning – Prospecting – Qualification – Development – Negotiation – Pre-closing – Closing), interacting with internal teams;
- Prepare and participate in the creation of presentations/proposals from the perspective of the business, the client, the market and the company, contributing effectively to the proposed technical solution;
- Create RTC (Road Map to Close) for key opportunities identified as strategic;
- Manage the account portfolio, with a weekly visit plan and analysis of the potential of the clients under your responsibility;
- Integrate people-management and sales skills with knowledge of the situational environment (key business topics) and an understanding of our capabilities (company portfolio);
- Identify during the needs assessment which state the client is in (active; has a solution-oriented view that is acknowledged or latent);
- Prepare proposals and, when necessary, request support in developing proposals/solutions to be presented to the client, specifying all necessary details about the client and their requests;
- Monitor the proposed solution with clients to overcome obstacles encountered (possible objections) that could jeopardize the proposal;
- Negotiate terms and pricing of proposals within established decision limits;
- Monitor customer satisfaction through surveys and other information-recording tools;
- Perform consultative work with clients to identify additional business opportunities;
- Keep the information related to client opportunities in your portfolio up to date in the systems used by the company;
- Identify the main interlocutors in client relationships and their formal roles (organizational chart) and informal roles (influencers), especially mapping who makes the purchasing decision;
- Perform other related activities.
Requirements
- Bachelor's degree in progress or completed, preferably in Information and Communication Technology, Engineering, Economics or Business Administration;
- Experience in commercial/sales roles;
- Experience selling services focused on information security;
- Technical English (intermediate level).
Benefits
- Health plan (Hapvida, Bradesco or Unimed);
- Meal or food allowance;
- Life insurance 100% covered by Trust Control;
- Transportation voucher;
- Pharmacy discount program;
- Tuition/college partnerships;
- Free access to educational platforms (with virtual student ID);
- Dental plan (Hapvida Odonto or Bradesco Dental);
- Welcome baby kit.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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