Responsible for overall operation and day-to-day implementation of property management policies and procedures for single-family care homes
Oversee maintenance program, directly supervising maintenance staff, conducting property inspections, and monitoring work orders
Acquire bids and complete repair projects; manage project and construction tasks efficiently and timely
Develop and maintain working relationships; cultivate teamwork and exemplary customer service; provide training as needed
Represent organization to public agencies and the community; advise on property matters and report resident issues
Establish emergency maintenance schedule and provide after-hours emergency response and direction
Ensure preventative maintenance tasks and physical inspections are completed; review completed and outstanding work orders
Prepare lists of capital replacements and submit to Regional Manager; bid out and select contractors; negotiate and monitor vendor agreements
Schedule repairs and service contracts and provide Service Providers notice; ensure great move-in experience and tenant retention
Communicate status of work orders, inspections, and service schedules in writing and verbally
Financial management: supervise rent collection, review delinquencies, compare lease info to rent roll monthly, approve capital expenditures and ensure timely invoice processing
Manage reserve funds and collaborate on eligible tax exemptions; maintain accurate maintenance records in Box or Salesforce
Ensure compliance with leases, accounting/reporting procedures, Regional Centers, state licensing, fair housing, building/fire/ADA codes; ensure vendors are insured and licensed
Adhere to department policies and create/update internal documents as assigned
Requirements
Minimum of 1 year of property management experience
Experience in affordable and/or supportive housing strongly preferred
Experience working with people with disabilities preferred
Knowledge of construction, repair, and/or renovation experience preferred
Strong Project and Construction Management Skills
Excellent critical thinking and problem-solving skills
Capacity to handle multiple projects and complex tasks in a fast-paced setting
Strong time management and attention to critical deadlines
Ability to adjust priorities under deadline pressure
Fluency with standard office technology, including databases and e-filing systems
Proficiency in Word, Excel, and Outlook
Effective communication skills across teams, departments and organizations
Strong interpersonal skills, including customer service
Experience directing staff
Some understanding of housing development
Careful attention to detail
Assertiveness, persistence, and follow-through
A valid, clean CA driver’s license and a personal insured vehicle are required
Physical ability to perform tasks including standing, bending, lifting up to 50 pounds and working on uneven surfaces; exposure to hazards with PPE required
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