Transformation Manager enhancing fulfillment strategies in EMEA for a health tech company. Collaborating with stakeholders to drive operational excellence and strategic initiatives.
About the role
- Works under the direction of the Regional Manager in the management and optimization of overall resort operations.
- Assists all departments daily and directly oversees all assigned departments.
- Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Communicates to appropriate staff when guests are waiting for an available room.
- Clears departures in computer system and coordinates with Housekeeping to track room status and guest concerns.
- Answers, records, and processes all guest calls, requests, questions, or concerns.
Requirements
- High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience.
- Associate degree, Vocational School Degree or Business Certification.
- HOA Board and timeshares experience preferred.
- Must possess strong computer skills, Microsoft Office programs, email, and reservation software.
- Ideal candidate will thrive in a fast-paced environment while completing multiple tasks simultaneously.
- Advanced computer skills and aptitude for software systems.
- Strong customer service orientation and skills.
Benefits
- Robust benefits package available.
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AS
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