OF
OfficeRnDCustomer Onboarding Specialist
Customer Onboarding Specialist driving system adoption and customer success at OfficeRnD. Leading engaging demos, tracking customer onboarding progress, and collaborating with teams.
About the role
- As a Project Manager and Onboarding Manager, you ensure our insurance clients can use the EMIL Insurance Suite in line with their needs.
- You are part of our Implementation Team and contribute to the digital transformation of the insurance industry by deploying our SaaS solution at client sites.
- You provide potential clients with proofs of concept and act as the primary contact both before purchase and during implementation.
- You set up our SaaS solution quickly and successfully for clients, teach them how to use the product and explain its functionality to ensure a smooth software go-live.
- Afterwards, you assist with troubleshooting and questions, laying the foundation for the client’s long-term success.
- You are responsible for project management and communication with all stakeholders, internal and external; you meet regularly with the team and keep everyone informed.
- Where required, you document requirements, customizations and project progress.
Requirements
- At least 2–3 years of experience working on technical projects or integrations
- Technical affinity; a technical background is preferred
- Able to build strong, trust-based relationships with internal and external stakeholders
- Comfortable with project management and work in a solution- and detail-oriented manner
- Fluent, business-level proficiency in English and German, both written and spoken, is required
- Experience with APIs, SaaS platforms and the insurance industry is a plus
- Consulting experience is a major plus
- Curious and interested in understanding the insurance landscape and its processes
- Comfortable in a dynamic work environment and familiar with agile project management methodologies
Benefits
- Individual development opportunities through a high degree of ownership, a personal development plan and a learning budget
- A modern working environment that promotes transparency and synergy through agile methods and OKRs
- You’ll be part of a dynamic, international and passionate team with strong expertise — team spirit and cohesion matter to us
- A hybrid working model with the option to work from home, abroad or from our office
- Regular team events in Berlin or off-site in nature and warmer locations
- Competitive compensation, various perks and the hardware you need to execute your ideas and tasks effectively
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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