Customer Onboarding Specialist supporting a growing user base in Latin America. Focusing on providing exceptional onboarding experiences through structured implementation journeys.
About the role
- Senior Onboarding Specialist managing onboarding journeys for global customers at Verto. Focusing on compliance within international regulations and emerging markets.
Responsibilities
- Own the end-to-end onboarding journey for diverse businesses across the globe. You’ll dive deep into complex corporate structures and make the final call on who we partner with.
- Use a mix of client data, external intelligence, and our cutting-edge RegTech stack to build comprehensive, data-driven KYC/KYB profiles.
- Interact directly with our customers. You aren't a robot - you provide concise, professional, and well-articulated guidance that makes the complex feel simple.
- Partner closely with our Sales team to ensure our clients move from lead to live in record time.
- Provide meaningful frontline feedback to Product teams to eliminate friction and help us build "bleeding edge" onboarding features.
- Stay ahead of the curve on financial crime trends. You don’t just keep this to yourself - you’ll mentor your teammates and level up Onboarding Ops.
Requirements
- Minimum tertiary education background.
- At least 3 years working as a KYC/Onboarding Analyst in a regulated firm.
- Detailed knowledge of relevant regulation including but not limited to the DFSA AML Rulebook, CBUAE Rulebook, Federal Decree AML Law (10) 2025, Money Laundering Regulations, Proceeds of Crime Act, JMLSG and a strong understanding of the current sanctions environment, is essential.
- Understanding of the UAE regulatory landscape, particularly DFSA (DIFC) and CBUAE aligned KYB/KYC requirements.
- Horizon scanning awareness - someone who keeps abreast of regulatory change that may affect the KYC space.
- Thorough understanding of complex structures including but not limited to trusts and the ability to unwrap beneficial ownership to the required levels.
- Understanding of the nuances of Emerging Markets, with a particular focus on Africa and the Middle East.
- Excellent oral and written communication skills - confidence to speak and present to leadership and wider business teams.
- Strong work ethic and the desire to perform well consistently.
- A collaborative spirit with the ability to influence non-technical partners (e.g. Sales, Product) on complex risk issues.
Benefits
- Insurance paid by the company
- Health and wellness benefits (with specific added benefits depending on the location of the role)
- Yearly salary review based on inflation, personal and business performance
- Access to entire Udemy’s library
- Budget for professional development courses
- Work-From-Anywhere policy for certain durations
- Integration programme (opportunity to work from our global offices)
- Regular team social events
- Pension scheme (depending on the role location)
- Flexible work arrangements
- Exposure to work with globally distributed teams
- Location specific benefits like car lease policy, cycle to work, gym membership, etc.
Job title
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