Regional Director of Customer Onboarding Success leading onboarding specialists at SiteMinder. Overseeing operations to drive customer satisfaction and revenue growth.
About the role
- Project Manager and Onboarding Manager for EMIL Insurance Suite implementation in a dynamic team. Focused on ensuring customer success during software integration and providing technical support.
Responsibilities
- You ensure that our insurance customers can use the EMIL Insurance Suite according to their needs
- You are part of our Implementation team and thus contribute sustainably to the digital transformation of the insurance industry by introducing our SaaS solution to our customers
- You provide potential customers with proofs of concept and act as the primary contact person both before purchase and during implementation
- You set up our SaaS solution quickly and successfully for our customers, explain how to use and operate our product to ensure a smooth software go-live
- Afterwards, you assist with troubleshooting and questions, laying the foundation for the long-term success of our customers
- You are responsible for project management and communication with all stakeholders, both internal and external; you meet regularly with the team and keep everyone informed
- Where required, you document requirements, customizations, and project progress
Requirements
- You have at least 2–3 years of experience working on technical projects or integrations
- Affinity for technology; preferably you have a technical background
- You are able to build strong, trusting relationships with internal and external stakeholders
- You are at home in project management and work in a solution- and detail-oriented manner
- Fluent, business-level communication skills in English and German, both written and spoken, are a must
- Experience with APIs, SaaS platforms, and the insurance industry is a plus
- Consulting experience is a huge plus
- You are curious and interested in understanding the insurance landscape and its processes
- You are familiar with dynamic work environments and agile project management methods
Benefits
- Individual development opportunities through a high degree of autonomy, along with a personal development plan and training budget
- A modern working environment that promotes transparency and synergies through agile methods and OKRs
- You will be part of a dynamic, international, and passionate team with deep expertise — team spirit and cohesion are very important to us
- A hybrid working model with the option to work from home, abroad, or in our office
- Regular team events in Berlin or off-site in nature and warmer locations
- An attractive compensation package, various perks, and the hardware you need to execute your ideas and tasks effectively
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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