Hybrid Program Manager, PC Lifecycle

Posted last month

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About the role

  • Lead and deliver a global PC refresh capability for a fleet of 70,000+ PCs.
  • Review existing PC fleet against 4-year refresh policy and develop an optimal approach to achieve it.
  • Incorporate company priorities, financial commitments, acquisitions/divestitures and organizational objectives into refresh program.
  • Define and measure an excellent user experience for PC replacement and incorporate into a standard refresh model.
  • Capture requirements for ServiceNow enhancements and develop/manage a delivery roadmap.
  • Manage refresh program costs and support objectives to deliver within budget.
  • Optimize global inventory levels and flex refresh throughput to manage stock.
  • Develop metrics showing outcomes, timing, pipeline and spend for the refresh program.
  • Ensure PC catalog meets user preferences, standardization, and cost objectives.
  • Manage targeted communication campaigns to drive user engagement and successful refreshes.
  • Globally homogenize refresh operations and implement Dell Lifecycle Hub for ~93% of fleet with local/hybrid models for remaining ~7%.

Requirements

  • Bachelors degree in a related field with 6 years of experience OR HS diploma with 10 years of relevant experience OR Masters with 4 years and Associates with 8 years experience.
  • Strong knowledge of ITIL processes.
  • Experience working in an operational environment.
  • Familiarity with versatile implementation options.
  • Demonstrates knowledge on technical topics, such as caching, APIs, data transfer, scalability, and security.
  • Capture requirements and work with ServiceNow (ServiceNow service management platform enhancements implied).
  • Ability to manage costs, inventory optimization, forecasting and communications for large global PC fleet.

Benefits

  • Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
  • Our salary and benefits are everything you’d expect from an organization with global strength and scale.
  • Career opportunities in a culture that fosters care, collaboration, and support.
  • Relocation Assistance Provided: No

Job title

Program Manager, PC Lifecycle

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Tech skills

Location requirements

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