Lead cross-functional program management for priority CX and marketing initiatives from planning through delivery.
Define outcome-based KPIs upfront, track progress, and ensure benefits realization is reported back to leadership.
Establish governance models, operating rhythms, and transparent reporting cadences.
Monitor and document the status of all priority CX and marketing programs, providing regular updates to stakeholders and leadership.
Build understanding, engagement, and commitment across teams to execute against program objectives.
Translate strategic priorities into executable roadmaps for priority CX and marketing initiatives.
Deliver clear, concise, and compelling updates to executive stakeholders—highlighting progress, risks, and strategic impact of CX and marketing initiatives.
Requirements
Bachelor’s degree in Business, Communications, Marketing, or Technology/IT; MBA preferred.
7+ years of experience in program or project management within large, complex organizations.
Proven success in leading cross-functional initiatives and driving change.
Strong communication, facilitation, and stakeholder management skills.
Experience with agile methodologies and program governance frameworks.
High comfort level with Microsoft Office tools (Word, Excel, PowerPoint).
Benefits
Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
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