Hybrid Marketing & CX Program Manager

Posted 1 hour ago

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About the role

  • Lead cross-functional program management for priority CX and marketing initiatives from planning through delivery.
  • Define outcome-based KPIs upfront, track progress, and ensure benefits realization is reported back to leadership.
  • Establish governance models, operating rhythms, and transparent reporting cadences.
  • Monitor and document the status of all priority CX and marketing programs, providing regular updates to stakeholders and leadership.
  • Build understanding, engagement, and commitment across teams to execute against program objectives.
  • Translate strategic priorities into executable roadmaps for priority CX and marketing initiatives.
  • Deliver clear, concise, and compelling updates to executive stakeholders—highlighting progress, risks, and strategic impact of CX and marketing initiatives.

Requirements

  • Bachelor’s degree in Business, Communications, Marketing, or Technology/IT; MBA preferred.
  • 7+ years of experience in program or project management within large, complex organizations.
  • Proven success in leading cross-functional initiatives and driving change.
  • Strong communication, facilitation, and stakeholder management skills.
  • Experience with agile methodologies and program governance frameworks.
  • High comfort level with Microsoft Office tools (Word, Excel, PowerPoint).

Benefits

  • Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
  • Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
  • Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
  • Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
  • Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Job title

Marketing & CX Program Manager

Job type

Experience level

SeniorLead

Salary

$105,740 - $130,620 per year

Degree requirement

Bachelor's Degree

Location requirements

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