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Hybrid Program Manager – Change Management
Posted 4 hours ago
About the role
- Partner with process owners to lead end-to-end process transformation, ensuring efficiency, scalability, and sustainability.
- Utilize AI to automate routine tasks, such as data collection and analysis, which can help identify inefficiencies and areas for improvement.
- Establish and maintain standards, playbooks, and governance models for how change, transformation, and projects are managed within Marketing & Communications.
- Conduct assessments of talent capabilities, skills gaps, and organizational readiness for transformation – working with leaders on action plans to address opportunities.
- Serve as the “glue” across workstreams, ensuring cross-functional alignment, role clarity, and operating model consistency.
- Own the change communications architecture, including narratives, cascades, and leadership toolkits that ensure clarity and consistency across the organization.
- Act as a trusted advisor to leaders and teams, ensuring culture and employee experience are embedded in all change efforts.
- Take on project management for high-impact initiatives as part of the PMO portfolio, with clear objectives, timelines, and outcomes.
- Provide visibility, structure, and accountability for projects, escalating risks and removing roadblocks to ensure success.
- Track and report on progress with precision, enabling leaders to make data-informed decisions.
- Integrate AI to provide real-time reporting and up-to-date insights on project progress, potential risks, and roadblocks.
- Define success metrics for change, transformation, and talent readiness; establish feedback loops to measure impact and adoption.
- Leverage AI-powered analytics to provide deep insights into the impact of changes and the level of adoption across the organization.
- Regularly analyze outcomes, share insights with leadership, and adjust approaches to maximize value.
- Champion a culture of growth and continuous improvement across processes, people, and tools.
Requirements
- Bachelor’s Degree in Business, Operations or related field
- 7+ years of experience in program management, organizational change management, or transformation roles, ideally within a marketing environment.
- Expertise in change management methodologies and tools.
- Demonstrated success building and applying governance models and standards across complex, matrixed organizations.
- Exceptional communication, facilitation, and storytelling skills; able to influence and inspire across all levels of the organization.
- Experience conducting capability assessments and aligning workforce planning.
- Experience with AI tools and methodologies and leveraging them to drive change and transformation within an organization.
- Strong problem-solving, analytical, and organizational skills with a bias toward action.
- Collaborative and culturally aware, with a passion for shaping positive employee experiences through change.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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