Sr. Manager driving brand strategy and program management for HEYDUDE at Crocs. Partnering with senior leadership to execute strategic initiatives and optimize organizational performance.
About the role
- Specialist in Program Management at APL Logistics connecting supply chains across sectors globally. Driving trade and inspiring business while ensuring efficient service delivery for key accounts.
Responsibilities
- Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
- Being primary customer contact for any daily process related question, problem, or support
- Establish/ ensure excellent customer care: e.g. continuous improvement of internal processes and reporting these to respective process owner
- Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results.
- Support training relevant APLL internal teams in customer specific processes as per LP where needed
- Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities
- Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.
Requirements
- Fluency in English and Dutch is a must-have
- Strong analytical skills
- Ability to translate data into a story and solution
- Previous experience in leading projects
- Expertise knowledge of Supply Chain Processes such as Freight Forwarding, Consolidation, Transportation, etc.
- Customer Centric attitude and mindset
- Strong understanding of IT and supply chain data structures
- Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.
Benefits
- 13 months salary
- Participation in our global Cash Bonus Plan
- Pension Plan
- Regular trainings and excellent development opportunities within APL Logistics globally
- Working in an open team with a supportive working atmosphere
- Various benefits for birthdays, marriage, childbirth, long service as appropriate
- Office located in the city of Rotterdam by the river
- Hybrid working model
- Local and regional activities focused on employee engagement throughout the year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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