Hybrid Program Director

Posted 3 weeks ago

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About the role

  • Lead multiple client program from initiation through to live operations, ensuring they meet timelines, budgets, and quality standards.
  • Apply standardized processes, methodologies, and best practices to ensure consistency and operational excellence across all programs.
  • Proactively manage risks, dependencies, and escalations, providing timely updates to the Global Head of Onboarding and the Head of Onboarding Americas, and senior stakeholders.
  • Serve as a trusted point of contact for client stakeholders across assigned programs, including senior executives.
  • Maintain clear and transparent communication with clients, ensuring expectations are met.
  • Support sales and pre-sales teams by providing practical insight into program feasibility, timelines, and delivery assurance.
  • Lead, coach, and develop program managers and delivery leads within the portfolio, fostering a high-performance, client-focused culture.
  • Work closely with global delivery teams, product owners, and operations functions to ensure seamless, aligned client experiences.
  • Translate strategic objectives into actionable program plans, ensuring alignment with organizational standards and client outcomes.

Requirements

  • Proven experience leading complex, multi-stakeholder program in SaaS, cloud, or technology environments, ideally in FinTech or investment management.
  • Strong expertise in program/project management methodologies (Agile, Waterfall, Hybrid).
  • Excellent stakeholder management and influencing skills, including engagement with senior client executives.
  • Demonstrated ability to drive execution, solve problems in underperforming programs, and improve delivery processes.
  • Strong communication, reporting, and leadership skills in client-facing environments.
  • Experience managing multiple programs simultaneously, balancing priorities, risks, and resources effectively.
  • Willingness to work on site in the office 2x per week as per our hybrid work model.

Benefits

  • Attractive salary
  • Bonus scheme
  • Pension
  • Flexible working hours
  • Hybrid model
  • Opportunities for professional development

Job title

Program Director

Job type

Experience level

Lead

Salary

$200,000 - $250,000 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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