Lead multiple client program from initiation through to live operations, ensuring they meet timelines, budgets, and quality standards.
Apply standardized processes, methodologies, and best practices to ensure consistency and operational excellence across all programs.
Proactively manage risks, dependencies, and escalations, providing timely updates to the Global Head of Onboarding and the Head of Onboarding Americas, and senior stakeholders.
Serve as a trusted point of contact for client stakeholders across assigned programs, including senior executives.
Maintain clear and transparent communication with clients, ensuring expectations are met.
Support sales and pre-sales teams by providing practical insight into program feasibility, timelines, and delivery assurance.
Lead, coach, and develop program managers and delivery leads within the portfolio, fostering a high-performance, client-focused culture.
Work closely with global delivery teams, product owners, and operations functions to ensure seamless, aligned client experiences.
Translate strategic objectives into actionable program plans, ensuring alignment with organizational standards and client outcomes.
Requirements
Proven experience leading complex, multi-stakeholder program in SaaS, cloud, or technology environments, ideally in FinTech or investment management.
Strong expertise in program/project management methodologies (Agile, Waterfall, Hybrid).
Excellent stakeholder management and influencing skills, including engagement with senior client executives.
Demonstrated ability to drive execution, solve problems in underperforming programs, and improve delivery processes.
Strong communication, reporting, and leadership skills in client-facing environments.
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