Enterprise Program Manager translating enterprise strategy into measurable outcomes at Constant Contact. Collaborating across functions and leading complex initiatives to drive business value.
Responsibilities
Translate enterprise strategic plans into enterprise-wide funded programs, roadmaps, and executable initiatives
Own and maintain the enterprise Program view across strategic, operational, and technology initiatives that impact multiple functions or the business as a whole
Serve as the primary owner for initiatives designated as enterprise-wide, ensuring clarity of scope, ownership, and outcomes
Ensure initiatives remain aligned to evolving business priorities and enterprise strategic objectives
Apply standardized impact vs. effort, value-based prioritization, and capacity frameworks to guide enterprise investment decisions
Establish and manage governance forums, decision cadences, and escalation paths
Partner with executive sponsors to define scope, success metrics, and decision criteria for enterprise initiatives upfront
Facilitate trade-off discussions across competing enterprise priorities, capacity constraints, and dependencies
Ensure clear ownership, RACI, and accountability across enterprise programs and Programs
Provide delivery oversight across enterprise programs and projects to ensure on-time, on-scope, and on-value delivery
Identify, track, and escalate risks, issues, and cross-functional dependencies early
Partner with project and program managers to drive consistent delivery discipline across enterprise initiatives
Prevent scope creep through structured change management and governance for enterprise work
Define success metrics and KPIs aligned to enterprise strategy (CX, cost, efficiency, adoption, scalability)
Establish baselines and track outcomes pre- and post-implementation for enterprise-wide initiatives
Measure benefits realization versus planned value and surface gaps to executive sponsors
Provide reporting on enterprise Program performance, outcomes, and risks
Act as a trusted partner and advisor to executive sponsors and functional leaders
Drive alignment across Product, Engineering, Marketing, RevOps, Ops, IT, and Finance for enterprise initiatives
Lead complex, cross-functional conversations to drive clarity, decisions, and forward momentum
Communicate enterprise Program status, risks, and decisions clearly and concisely to various audiences
Requirements
8+ years of experience in enterprise Program management, program management, strategy execution, or enterprise delivery roles
Proven experience owning and managing enterprise-wide, cross-functional Programs
Strong understanding of governance, prioritization, and value-based delivery at an enterprise scale
Experience translating enterprise strategy into executable initiatives and measurable outcomes
Ability to influence without authority and navigate executive-level decision-making
Exceptional communication, facilitation, and stakeholder management skills
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