Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
About the role
- Product Support Representative troubleshooting Seakeeper products for EMEA customers via phone, email, and live chat. Assisting customers and Seakeeper Dealers with operational and warranty issues.
Responsibilities
- Help customers troubleshoot common problems and provide answers to get them back up and running
- Answer customer inquiries (and sometimes complaints) by phone, email, and live chat in a timely and professional manner
- Open service cases, enter pertinent information, and provide timely follow-up
- Assist Seakeeper Dealers in generating quotes and service orders for spare parts
- Provide troubleshooting information around Seakeeper operation, maintenance, and repair
- Verify and update current warranty information for Seakeeper owners
- Edit and distribute service documents internally and externally
- Provide technical product and systems assistance to Seakeeper Dealers
Requirements
- High school diploma or equivalent
- Strong verbal and written communication skills
- Bilingual in advanced English language and fluent in Italian
- Customer and product support experience
- Maintain a positive, professional, and customer-centric attitude at all times
- Strong data entry skills and strong command of Microsoft Office programs
- Be professional, responsive, resourceful, and flexible
- Superior time management, multitasking, organizational and prioritization skills
- Associate or bachelor’s degree (nice-to-haves)
- Multilingual in Spanish or French (nice-to-haves)
- Experience using NetSuite or another ERP system (nice-to-haves)
Benefits
- On-the-job training will be provided
- Occasional travel to our other office locations is possible along with OEM and boat show attendance
- Opportunity to work from your home office some of time, if you choose
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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