Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
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Hybrid Product Success Manager – Enterprise Solutions, Ryte Product Success Team
Posted 5 months ago
About the role
- Product Success Manager working with enterprise solutions and customer onboarding at Semrush. Driving customer satisfaction and product adoption through tailored onboarding strategies.
Responsibilities
- Own the first 30–60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success.
- Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
- Identify customer priorities quickly and map them to Semrush product capabilities.
- Drive adoption of key features to expedite value realization and deliver measurable early wins.
- Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value.
- Act as a trusted advisor during onboarding by providing strategic recommendations and best practices.
- Advocate for improvements and enhancements based on customer needs and feedback.
- Monitor onboarding KPIs, usage, and customer feedback.
- Share actionable insights with both customers and internal teams.
Requirements
- 4–6+ years of experience in Customer Onboarding, Customer Success, Account Management, Solutions Engineering, or a related role.
- Experience with enterprise customers in MarTech or SaaS is strongly preferred.
- Proven ability to quickly build trust and credibility with stakeholders at all levels, from hands-on practitioners to senior executives.
- Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value.
- Strong verbal and written communication skills, with the ability to translate complex product capabilities into clear, actionable outcomes for both technical and non-technical audiences.
- Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth.
- Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes.
- Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change.
- You share our values: Trust (we speak up and bring our authentic selves), Sense of Ownership (we commit to work we believe in), and Constant Change (we continuously seek ways to make things better).
Benefits
- Unlimited PTO
- Low cost medical, dental, and vision plans
- Life insurance
- Accidental death and dismemberment (AD&D) insurance
- Dependent Care Savings Accounts and Flexible Spending Accounts
- Health Saving Account
- Short-term and long-term Disability
- Employee Assistance Program
- Employee Resource Groups
- 401(k) plan
- Paid parental leave
- Relief Fund
- Travel coverage
- Corporate events
- Teambuilding
- Snacks, drinks at the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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