Senior Customer Success Manager at ProductPlan ensuring customers realize full value of software solutions. Managing lifecycle from onboarding to renewal to drive satisfaction and product adoption.
About the role
- Coordenador de Customer Success atuando em empresa de tecnologia especializada em soluções SaaS. Direcionando equipe e operações com foco em engajamento de clientes e resultados financeiros.
Responsibilities
- Coordinate activities of the Customer Success team
- Implement customer engagement strategies
- Analyze performance and revenue metrics
Requirements
- Minimum 5 years leading Customer Success or Customer Relationship areas with a focus on SaaS
- Proven experience with:
- Adoption of technology platforms
- Customer engagement
- Revenue expansion strategies within the customer base
- Experience structuring teams/areas in a growing environment
- Experience with recurring revenue indicators
- Bachelor's degree in Management, Technology, or related fields
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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