BM
Becklar MonitoringCustomer Service Operator, Full-Time
Customer Service Alarm Operator handling alarm signals at Dynamark Monitoring. Processing alarm signals quickly and assisting partners with system tests to ensure subscriber safety.
About the role
- Drive end-to-end user experience strategy across web and mobile, ensuring seamless, intuitive, and customer-centric journeys.
- Translate customer insights, usability research, and behavioral data into actionable product requirements that improve adoption, engagement, and retention.
- Partner with design, engineering, and analytics teams to define, prioritize, and deliver UX enhancements that directly impact key customer KPIs.
- Build and optimize end-to-end money transfer experience right from the 1st time a customer lands on Western Union’s platform and for repeat transactions.
- Be the key spokesperson of customer needs in all meetings with front end/ back end engineering teams and regional stakeholders
- Work with other product teams on identifying use cases that relate to different aspects of a cross-channel, cross-country customer profile and onboarding experience e.g. customer lookup, KYC, profile details, transaction history, etc
- Own the requirement definition, research, metrics analysis, testing, launch and ongoing optimizations.
- Manage products ensuring proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec.
Requirements
- 4+ years of product management experience in the digital space.
- Consumer product management experience, with a deep understanding of the technical ecosystems.
- Excellent analytical skills and ability to constantly deep dive and take decisions on the basis of data.
- Experience creating wireframes, workflow diagrams, product features & stories
- Experience driving projects with cross functional colleagues
- Strong business writing, presentation, verbal communication and interpersonal skills, with the ability to translate complex technical concepts to a broad range of audiences.
- Great attention to detail coupled with experience seeing the bigger picture, prioritizing competing needs and providing extreme clarity to your team
- Undergraduate degree in business, engineering, or equivalent relevant experience.
- MBA preferred.
Benefits
- short-term incentives
- multiple health insurance options
- accident and life insurance
- access to best-in-class development platforms
- Flexible Time off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly Recognition Program
- “Game Changers” Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
PA
papernestCustomer Care Expert – CDI
Customer Care Expert managing client inquiries and providing solutions for Papernest. Interacting via phone, email, and chat in a dynamic, hybrid environment.
BB
BayCoast BankCustomer Service Supervisor
Customer Service Supervisor at BayCoast Bank overseeing teller operations and delivering high - quality customer service. Engaging with customers to resolve issues and enhance financial solutions.
New Customer Care Specialist at TVH focusing on customer connections and uncovering sales opportunities in the material handling industry. Responsibilities include developing customer relationships and navigating ERP/CRM systems for sales growth.
HC
Hood Packaging CorporationCustomer Service Representative
Customer Service Representative handling customer inquiries and managing internal processes related to orders. Interacting with customers for inquiries, concerns, and requests in Montréal.
NS
North Suffolk Community ServicesSenior Community Support Specialist
Senior Community Support Specialist providing direct services to people in community and group living environments. Engaging individuals and coordinating support to improve health and wellness goals.
BC
Binson's Home Health CareCustomer Service Representative – Enteral
Customer Service Representative connecting patients and healthcare providers at Binson's, managing calls and orders while ensuring exceptional support and care. Offering efficient communication and assistance to enhance patient experiences.
CU
Computershare UKClient Support Specialist
Client Support Specialist managing client relationships and service delivery for Registered Agent products. Position located in Frisco, Texas, with hybrid work options.
Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.