Customer Experience Associate at TD providing banking solutions and processing transactions. Ensuring a positive customer experience by addressing needs and promoting services.
About the role
- Customer Care Representative managing client requirements and sales orders at Givaudan in New Jersey. Building relationships with customers and delivering exceptional customer experiences while handling inquiries.
Responsibilities
- Be the central link between the customer, operations, and sales team
- Build relationship with Customer and manage sales order process
- Deliver customer experience and communicate with customers, operations, and sales
- Resolve request for order changes, issues, and handle customer complaints
- Prepare Debit and Credit notes and process quality notifications
Requirements
- 2-3 years in the industry including customer-facing role
- Knowledge of SAP and associated processes
- Microsoft Office expertise
- Demonstrated Customer Relationship Management
- Basic Inventory Management knowledge
- Understanding of Shipping Terminology
- Knowledge of Lean/Six Sigma (white/yellow belt)
Benefits
- medical
- dental
- vision
- family leave
- high-matching 401 (k) plan
Job title
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Degree requirement
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